This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Home Group, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Home Group, LLC's rating include:
- BBB concerns with the industry in which this business operates.
- 18 complaints filed against business
- 2 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||3|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||13|
|Total Closed Complaints||18|
Additional Complaint Information
Our file contains a pattern of complaints in which consumers state the company charges an upfront fee ranging from $149 to $688 to provide loan modification services. Complainants state that the company promised to refund the fees paid if their specific lenders did not approve the modification, however, the company did not provide the promised refund.
The company has since provided the promised refunds during the BBB complaint process.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Home Group, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
The 2885 Sanford Avenue SW, Suite 20378, Grandville, Michigan address being used by this company is actually that of a company who rents out mailing addresses and provides mail forwarding services (Mail Forwarding, Inc). The true physical address (location) of the company Home Group, LLC is unknown.
Some phone numbers used by the company include an area code of 704, which is in Concord, NC.
The company's website is registered to a domain company, Domains By Proxy.BBB file opened: 09/24/2012Business started: 02/20/2007
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr Paul Daniel (Manager)Ms. Billie Wright (General Manager)
Number of Employees
Advance Fee Residential Loan Modification/Mortgage Loan Forbearance Services, Document Imaging & Scanning Service, E-Mail Marketing, Marketing Software, Computer Software Publishers & Developers, Legal Document Assistance, Financial Services
If you choose to do business with Home Group, LLC, please let them know that you contacted BBB for a Business Review.