BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

Home Group, LLC

(888) 605-9992 (Disconnected)View Additional Phone Numbers2885 Sanford Ave SW Ste 20378, GrandvilleMI 49418http://www.edocumentprep.com

! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Home Group, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Home Group, LLC's rating include:

  • BBB concerns with the industry in which this business operates.
  • 18 complaints filed against business
  • 2 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

18 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues3
Guarantee / Warranty Issues1
Problems with Product / Service13
Delivery Issues0
Total Closed Complaints 18

Additional Complaint Information

Our file contains a pattern of complaints in which consumers state the company charges an upfront fee ranging from $149 to $688 to provide loan modification services. Complainants state that the company promised to refund the fees paid if their specific lenders did not approve the modification, however, the company did not provide the promised refund.

The company has since provided the promised refunds during the BBB complaint process.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Home Group, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top

The 2885 Sanford Avenue SW, Suite 20378, Grandville, Michigan address being used by this company is actually that of a company who rents out mailing addresses and provides mail forwarding services (Mail Forwarding, Inc). The true physical address (location) of the company Home Group, LLC is unknown.

Some phone numbers used by the company include an area code of 704, which is in Concord, NC.

The company's website is registered to a domain company, Domains By Proxy.

BBB file opened: 09/24/2012Business started: 02/20/2007
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr Paul Daniel (Manager)Ms. Billie Wright (General Manager)
Number of Employees

5

Business Category

Advance Fee Residential Loan Modification/Mortgage Loan Forbearance Services, Document Imaging & Scanning Service, E-Mail Marketing, Marketing Software, Computer Software Publishers & Developers, Legal Document Assistance, Financial Services


If you choose to do business with Home Group, LLC, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.