The start of the New Year marks the peak time for new gym memberships. Top complaints to the Better Business Bureau are difficulties canceling a contract and dealing with billing and collections.
“It’s important to read and understand the contract,” said Karen Nalven, President of the BBB serving West Florida. “If you are promised something verbally, get it in writing before you sign.”
There are many legitimate gyms for consumers to choose from. Make sure you do your homework to find a reputable health club you can trust. Better Business Bureau has a business profile on more than 15,000 health clubs, fitness centers and gyms. Read what previous customers say and see how the business responds to complaints. When considering a gym membership, visit bbb.org/gym and keep these BBB Tips in mind.
Remember to look for the BBB Accredited Business seal, which shows those businesses that have made a commitment to BBB’s Standards for Trust. Health studios in Florida must be registered with the Florida Department of Agriculture and Consumer Services. You can also call 1-800-HELP-FLA (435-7352) to check registration status or to see if any complaints have been filed against the gym, or health studio.