BBB Warns Businesses About New Phishing Attack

July 22, 2010

Beware of fake complaint reports coming from

Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.

Several businesses across the US--including law firms, advertising agencies and architecture firms--have reported receiving a suspicious e-mail from the address with the subject line “BBB Complaint Case #” followed by a nine-digit number. Both BBB Accredited and non-Accredited businesses have been targeted.

The body of the e-mail claims that the company did not respond to a complaint filed by a Jason Harlow (however other names may be used) and includes a link to a page at where the business can supposedly review the complaint.

Because the message is fraudulent, BBB advises any business that receives this e-mail to take the following steps:

  • • Do not click on any links or reply to the message,
  • • Forward the message to,
  • • Completely delete the message from your inbox, and
  • • Run a full virus scan on your computer if you did click on any links.

If you receive an e-mail from Better Business Bureau about a complaint filed against your business and need assistance in determining whether or not it is legitimate, contact your local BBB of West Florida, Inc. directly at (727) 535-5522.  For more advice on how to protect your business from malicious online attacks visit

A copy of the actual e-mail follows:

spam email