Clearwater, FL, October 24, 2013 - According to the National Retail Foundation, the average person will spend $75.03 on Halloween candy, costumes and decorations, bringing total spending to $6.9 Billion. Pop-up stores and websites offering Halloween costumes and decorations seem to come out of nowhere every fall. Better Business Bureau (BBB) advises shoppers to do their homework before trying to save a buck.
Every year, BBB receives hundreds of complaints from consumers shopping from costume stores, both online and in-person. Complaints from consumers shopping online range from undelivered orders to difficulties obtaining refunds for cancelled orders. Complaints regarding in-store purchases involved unclear return and exchange policies, damaged products and missing pieces.
Complaints about products at temporary stores ranged from a nonworking mechanical spider to a poorly operating fog machine to a Wonder Woman costume that ripped as it was being put on by a child. In several cases, store employees told customers they could not return items because they had been used, were broken during the unpacking process, or that they were returned past a posted store deadline.
Some customers found stores closed when they returned to report a problem.
“Low prices may seem like a good deal, but that cute costume or those fancy Halloween decorations will be useless if it is not delivered on time. It pays to check into a website’s reputation before you place an order online,” said Karen Nalven, President of BBB Serving West Florida. “Understand the nature and terms of shipping, including any known delays or shortage of stock when purchasing online. If you’re buying from a temporary store, ask about return policies before making a purchase.”
BBB offers these tips to help you avoid being haunted after Halloween is over:
To check the reliability of a company and find trustworthy businesses, visit BBB.org.
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