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Better Business Bureau ®
Start With Trust®
West Florida
Key Staff

Executive Team:
Karen Nalven
, President
John Zajac, Corporate Counsel
Stephanie Renfroe-Kelly, Financial Officer
Bryan Oglesby, Business Relations Manager
Todd Eikenberry, Alternative Dispute Resolution Manager

Customer Service & Dispute Resolution:
BJ Baker, Trade Practice Specialist
Kristen Blue (Farias), Trade Practice Specialist
Laura Gainey, Trade Practice Specialist
Meghan McDade, Trade Practice Specialist
Julie Scrivner, Trade Practice Specialist
Tawnia Yovanovich, Trade Practice Specialist
Anna Poteet, Information Services

Auto Line:
Todd Eikenberry, Alternative Dispute Resolution Manager
Rhonda Eakins, Mediation Specialist
Eric Oglesby, Mediation/Arbitration Specialist

Business Accreditation Department:
Bryan Oglesby, Business Relations Manager
Mitch Becker, Senior Business Relations Executive
Denis Byrne, Senior Business Relations Executive
Paula Edgar (Marston), Senior Business Relations Executive
Carmelo Farinella, Senior Business Relations Executive
Michelle Grella, Senior Business Relations Executive
Laird Powell, Business Relations Executive
Marty Wasoff, Senior Business Relations Executive
Monica Wilke-Roth, Senior Business Relations Executive
Linda Schippa, Accreditation Specialist
Jayme Dawson, Accreditation Specialist