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Consumer Complaints

This Business is not BBB Accredited

Southwest Florida Construction, Inc.

Phone: (727) 953-9118Fax: (727) 953-9118

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/02/2013Advertising / Sales Issues | Read Complaint Details
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Complaint
A salesman called in violation of Do Not Call rules and then swore at me when I told him I was not happy with him calling me.
A salesman by the name of ***** called, identifying himself and the business. He asked me how I was doing. I told him that I wasn't happy because he was calling me on a telemarketing call. At that point he angrily said, "Go to ****," and hung up. I have my number on the Do Not Call list and do not appreciate the call. This business hid their telemarketing call behind a cell phone number rather than using a number which would be identified by Caller ID. The number is XXX-XXX-XXXX.

Desired Settlement
An apology, removal from their calling list, and a commitment to abide by the law and not call people on the Do Not Call list.

Business Response
Contact Email: ******@gmail.com
We appreciate Mr. *****' feedback alerting us to the unacceptable phone behavior of our marketing agents. We do sincerely apologize to Mr. ***** for the representatives grievous actions and ensure Mr. ***** that it will be dealt with according to our policies and procedures.

As per Mr. *****' request his name and number have been removed from our calling lists. Again, we apologize for this incident. This is is no way a reflection of how our company represents itself. We pride ourselves on our customer service and relish our 30+ year reputation. Again, thank you to Mr. *****'for bringing this matter to our attention.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.