BBB Business Review

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This Business is not BBB Accredited

Home Performance Alliance, Inc.

Phone: (727) 538-4140Fax: (727) 538-4217View Additional Phone Numbers2850 Scherer Dr N STE 550, Saint PetersburgFL 33716-1022http://www.hpawindows.comView Additional Web Addresses! There is an alert for this business !

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Description

This company installs windows and doors.

BBB Accreditation

Home Performance Alliance, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Home Performance Alliance, Inc.'s rating include:

  • 55 complaints filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • One complaint filed against business that was not resolved.

Factors that raised Home Performance Alliance, Inc.'s rating include:

  • Length of time business has been operating.

Customer Complaints SummaryRead complaint details

54 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues8
Delivery Issues5
Guarantee / Warranty Issues1
Problems with Product / Service40
Billing / Collection Issues0
Total Closed Complaints 54

Additional Complaint Information

BBB files indicate that this business has a pattern of complaints concerning service issues and customer service issues. Specifically, complaints filed with BBB concern issues with delays in completing the contracted work and issues with the service performed. Customers have stated that the business does not return phone calls, and that its employees are not courteous when communicating with them. Other complaints with BBB allege sales practice issues.

In June 2014, BBB contacted Home Performance Alliance, Inc. requesting information as to why the business believes the customers are filing the complaints and what actions the business has taken to help eliminate the cause of complaints. The business met with BBB to address these concerns.

Home Performance Alliance has stated that the majority of complaints are directly related to the window manufacturer it used not being able to meet its demand for window orders. Although the manufacturer makes a quality product, it has repeatedly sent window orders containing the wrong product, inevitably delaying the customer's project in a timely manner.

To rectify this issue, Home Performance Alliance has discontinued doing business with that manufacturer and has contracted with a new manufacturer.

Customer Reviews Summary Read customer reviews

6 Customer Reviews Customer Reviews on Home Performance Alliance, Inc.

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 6 Customer Reviews

Additional Information

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BBB file opened: 11/07/2011Business started: 09/26/2011
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

BBB records show a license number of CGC1508826 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: State Construction Lic.

Type of Entity

Corporation

Incorporated: September 2011, FL

Business Management
Principal: Mr. Gary Delia (President)

Gary Delia, President of Home Performance Alliance, Inc., was also President of Duramade Windows & Doors, Inc. A separate BBB Business Review is available for Duramade Windows & Doors, Inc. at:

http://www.bbb.org/west-florida/business-reviews/window-installation-companies/duramade-windows-and-doors-in-clearwater-fl-90042134

According to the company's website, www.homeperformancealliance.com, the contractor for the company is Randall Mullins Construction, Inc. A separate BBB Business Review is available for Randall Mullins Construction, Inc. at:

http://www.bbb.org/west-florida/business-reviews/remodelers/randall-mullins-building-contracting-in-new-port-richey-fl-6132205

Contact Information
Customer Contact: Ms. Melanie Pettus (Marketing Manager)Ms. Charlotte M. Bloom (Vice President)Mr. Jeff Koch Mr. Thomas M. Lippert (License Qualifier)Mr. Mark Miller Ms. Lana Radowick (CFO)Mr. Peter Vetere (VP of Operations)
Business Category

Window Door Screen Suppliers, Construction Companies, Window Companies, Window Repair Companies, Window Installation Companies, Energy Conservation Products & Services, Door Companies, Door Repair Stores, Door Installers


Customer Review Rating plus BBB Rating Summary

Home Performance Alliance, Inc. has received 2.3 out of 5 stars based on 6 Customer Reviews and a BBB Rating of D+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.