This Business is not BBB Accredited
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This company installs windows and doors.
Home Performance Alliance, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Home Performance Alliance, Inc.'s rating include:
- 55 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- One complaint filed against business that was not resolved.
Factors that raised Home Performance Alliance, Inc.'s rating include:
- Length of time business has been operating.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||40|
|Billing / Collection Issues||0|
|Total Closed Complaints||54|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints concerning service issues and customer service issues. Specifically, complaints filed with BBB concern issues with delays in completing the contracted work and issues with the service performed. Customers have stated that the business does not return phone calls, and that its employees are not courteous when communicating with them. Other complaints with BBB allege sales practice issues.
In June 2014, BBB contacted Home Performance Alliance, Inc. requesting information as to why the business believes the customers are filing the complaints and what actions the business has taken to help eliminate the cause of complaints. The business met with BBB to address these concerns.
Home Performance Alliance has stated that the majority of complaints are directly related to the window manufacturer it used not being able to meet its demand for window orders. Although the manufacturer makes a quality product, it has repeatedly sent window orders containing the wrong product, inevitably delaying the customer's project in a timely manner.
To rectify this issue, Home Performance Alliance has discontinued doing business with that manufacturer and has contracted with a new manufacturer.
Customer Reviews Summary Read customer reviews
6 Customer Reviews Customer Reviews on Home Performance Alliance, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
BBB records show a license number of CGC1508826 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.Type: State Construction Lic.
Type of Entity
Incorporated: September 2011, FL
Business ManagementPrincipal: Mr. Gary Delia (President)
Gary Delia, President of Home Performance Alliance, Inc., was also President of Duramade Windows & Doors, Inc. A separate BBB Business Review is available for Duramade Windows & Doors, Inc. at:
According to the company's website, www.homeperformancealliance.com, the contractor for the company is Randall Mullins Construction, Inc. A separate BBB Business Review is available for Randall Mullins Construction, Inc. at:
Contact InformationCustomer Contact: Ms. Melanie Pettus (Marketing Manager)Ms. Charlotte M. Bloom (Vice President)Mr. Jeff Koch Mr. Thomas M. Lippert (License Qualifier)Mr. Mark Miller Ms. Lana Radowick (CFO)Mr. Peter Vetere (VP of Operations)
Window Door Screen Suppliers, Construction Companies, Window Companies, Window Repair Companies, Window Installation Companies, Energy Conservation Products & Services, Door Companies, Door Repair Stores, Door Installers
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview