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Total Body Wellness

Phone: (888) 376-0709

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/06/2013Billing / Collection Issues | Read Complaint Details
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Complaint
have been charged for berultimatepro weight management formula without my knowledge
in februry saw an advertise online about this product there said I had to put card details to charge £3.95 for postage (THIS CHARGE WAS MADE ON XX-XX-XXXX) as was I free trial becouse the product has not been approved by the food and drug administrationthey needed people to try but nothing was mention about being charged every month an extra £79.00 I only realise they charging me this amount since 28/02/2013 today(15/08/2013) I rang the uk helpline (XXXXXXXXXXX) and ask them why they charging me as I dint know it wasent a free trial anymore plus on the despatch note only say product description how many ordered and how many sent nothing about how much will be charged, and if I could send then all bottles as I only open the first and I wanted a refund, the lady from custumer service said I had to keep the tablets they will keep the money and to dont ring them again as my account is closed now, as I said nothing was mention about how much this product will cost me and how long was this trial for.
my ORDER ID:XXXXX they return addressis: *********************************************************************************************************************

Desired Settlement
i just want the refund of the amount of £556.95 please as i dont fell i should pay for something i didnt know i will be charged for thank you very much, looking foward to ear from you yours sincerily

Business Response
Greetings,

Please understand that our business practice is as legitimate as any other company that provide goods and services online. We make contacting our customer service department accommodating for all types of customers and with doing that we offer 24 phone and email support.

This customer has been charged for months on end simply because she agreed to our auto ship services, which entitles her to a fresh supply each and every thirty days until she is satisfied with the results. To better help our customer remember to stay in track we send out reminders each month about where they should be with their weight loss gains. On top of that we send out monthly billing reminders about the next charge to come.

If our customer had made contact with us months ago she would have never initiated a recurring autoship.

I've placed a quality call this morning to go over what happened during her last phone call. Not once did we ever mention anything about not refunding money to her account.

She agreed that a refund of the most recent refund shall suffice for her wrong doings in this matter.

One could hope that she is taking advantage of the supplements and she is achieving her weight loss goals one pound at a time.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.