This Business is not BBB Accredited
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Roca Labs Nutraceutical USA is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating because it is in the process of responding to complaint(s) previously closed with no response.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||5|
|Billing / Collection Issues||16|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||34|
|Total Closed Complaints||60|
Additional Complaint Information
It has come to BBB's attention that in September 2014, Roca Labs filed a lawsuit against one of its customers resulting from her filing a BBB complaint. BBB also has received information that other customers have received demands from Roca Labs that litigation will be filed against them if they do not remove their complaints.
Roca Labs has a non-disparagement clause in its consumer contract that prohibits customers from disparaging the business as a result of a marketplace interaction. BBB does not withdraw complaints under these circumstances. Consent to post the text of a complaint is solely at the discretion of the customer.
As of 9/29/2014 the business' clause, which is found in its website's terms and conditions at https://rocalabs.com/terms, states:
"Discount & Endorsement Agreement: In exchange for a discounted price on your custom order (a savings of at least $800.00), you agree to all of the following:
(5) You agree that regardless of your outcome, you will not disparage RLN and/or any of our employees, products or services. This means that you will not speak, publish, cause to be published, print, tweet, review, blog or write negatively about RLN, or our products or employees in any way. You further agree that in an effort to prevent the publishing of libelous or slanderous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts RLN, its reputation, products, services, management or employees."
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Roca Labs Nutraceutical USA
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: October 2006, FL
Contact InformationPrincipal: Dr. George C. Whiting (President)Customer Contact: Ms. Sharon King (Account Manager)Mr. Don Juravin (Vice President)
Weight Control Services, Online Shopping Sites, Health Diet Retailers
Alternate Business NamesRoca Labs, Inc., Roca Labs USA
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview