BBB Business Review

Is this your Business?

This Business is not BBB Accredited

Roca Labs Nutraceutical USA

Find a Location

Phone: (850) 290-5200Fax: (800) 500-0301View Additional Phone NumbersPO Box 5309, SarasotaFL 34277-5309http://www.rocalabs.comView Additional Web Addresses! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Roca Labs Nutraceutical USA is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is in the process of responding to complaint(s) previously closed with no response.

Customer Complaints SummaryRead complaint details

60 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues16
Delivery Issues4
Guarantee / Warranty Issues1
Problems with Product / Service34
Total Closed Complaints 60

Additional Complaint Information

It has come to BBB's attention that in September 2014, Roca Labs filed a lawsuit against one of its customers resulting from her filing a BBB complaint. BBB also has received information that other customers have received demands from Roca Labs that litigation will be filed against them if they do not remove their complaints.

Roca Labs has a non-disparagement clause in its consumer contract that prohibits customers from disparaging the business as a result of a marketplace interaction. BBB does not withdraw complaints under these circumstances. Consent to post the text of a complaint is solely at the discretion of the customer.

As of 9/29/2014 the business' clause, which is found in its website's terms and conditions at https://rocalabs.com/terms, states:

"Discount & Endorsement Agreement: In exchange for a discounted price on your custom order (a savings of at least $800.00), you agree to all of the following:

(5) You agree that regardless of your outcome, you will not disparage RLN and/or any of our employees, products or services. This means that you will not speak, publish, cause to be published, print, tweet, review, blog or write negatively about RLN, or our products or employees in any way. You further agree that in an effort to prevent the publishing of libelous or slanderous content in any form, your acceptance of this sales contract prohibits you from taking any action that negatively impacts RLN, its reputation, products, services, management or employees."

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Roca Labs Nutraceutical USA

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

top
BBB file opened: 02/08/2011Business started: 10/18/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: October 2006, FL

Contact Information
Principal: Dr. George C. Whiting (President)Customer Contact: Ms. Sharon King (Account Manager)Mr. Don Juravin (Vice President)
Business Category

Weight Control Services, Online Shopping Sites, Health Diet Retailers

Alternate Business Names
Roca Labs, Inc., Roca Labs USA

Customer Review Rating plus BBB Rating Summary

Roca Labs Nutraceutical USA has received 5.00 out of 5 stars based on 1 Customer Review.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.