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Consumer Complaints

This Business is not BBB Accredited

Waterbeds, Etc.

Phone: (800) 893-0611

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
06/13/2016Problems with Product / Service | Read Complaint Details
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Complaint
Smell of mold.
The new mattress is made of bamboo. As as I set it up, I noticed a smell of mold. I ordered it 12/09/2015. The odor is still present and my bed linens also smell. Any idea's about this ?

Desired Settlement
A non smelling mattress

Business Response
Cont*ct Name and Title: PETER L.
Contact Phone: XXX-XXX-XXXX
Contact Email: ****************
iS IT AN AIR CHAMBER THAT SMELLS OR THE ZIPPER COVER PLEASE CALL X-XXX-XXX-XXXX TO DISCUSS REGARDS PETE X-XXX-XXX-XXXX

11/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
They refuse to take the mattress back. They hung up the phone and refused to answer after the initial call.
The mattress cover sent was not a queen size. I called to inform them they sent the wrong mattress cover and they also did not send paper work. The employee informed me that was not possible and I had put the cover on wrong. I informed him that the mattress cover was not large enough and he once again blamed me for the problem informing me that I had no Clue how to out the cover on. He ask if I would like to return the item, I replied yes. He then hung up the phone and refused to answer again.

Desired Settlement
I want the company to take the mattress cover back and refund me the total amount.

Business Response
We have no problem with the return of the item.If it is the wrong size as stated, a full refund will be issued. If it is the right size and item that was ordered, and after inspection, the item is free of damage and is not soiled, a refund minus shipping will be issued.The item can be returned to the above business address.




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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.