At-a-glance
Related Categories
Business Details
- Location of This Business
- 2331 Bruner Ln STE 3, Fort Myers, FL 33912-1924
- BBB File Opened:
- 5/12/2014
- Years in Business:
- 16
- Business Started:
- 3/3/2008
- Business Incorporated:
- 3/3/2008
- Accredited Since:
- 3/24/2017
- Type of Entity:
- Corporation
- Alternate Business Name
- Idoll, Inc.
- Business Management
- Mr. Erkin Kurbanov, President
- Contact Information
Principal
- Mr. Erkin Kurbanov, President
Customer Contact
- Mr. Erkin Kurbanov, President
- Additional Contact Information
Phone Numbers
- (239) 349-2326Other Phone
- (239) 349-2326
Customer Complaints
3 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/11/2024
- Complaint Type:
- Guarantee/Warranty Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Justin Y
01/29/2024
RKIN Response
02/01/2024
Dear BBB Review Team,
I hope everything is well!
On December 26, 2023, ****** **** reported a U1 water filter leak. Troubleshooting and a video call were offered and conducted as a courtesy, but the issue persisted. Upon receiving the unit for repair, a visible crack was observed, and tests confirmed the leaks originated from it.
We promptly contacted the customer, providing photos of the unit as received. The customer denied the presence of the crack when sending the unit to UPS. However, upon reviewing the recording of troubleshooting video call conducted with the customer, we found evidence that the unit already had a crack before its return to us.
Requests for replacements of accidentally damaged units are outside of product warranty coverage.
Please note that no refund, replacement, or repair is feasible as the unit is irreparable.
Video and photo evidence is available upon request.
Addressing ******** complaints:
1. We did not recommend purchasing a new unit as an alternative to repairing the old one. Regrettably, we are unable to repair the damage sustained by the unit.
2. The unit you acquired was not refurbished but rather brand-new.
3. The issues with the unit are not attributed to a manufacturing defect; instead, it appears to be accidental damage, mishandling, or misuse. Consequently, the customer will bear the cost of shipping the unit for repair.
4. The internal part that incurred damage is non-replaceable, rendering the unit unrepairable. This component is not easily damaged or broken on its own.
5. The unit was in pristine condition upon shipping to the customer, and leaks only commenced after the fifth month of usage. If the unit were defective from the outset, leaks would have manifested within the initial days of use.
6. The repair process will be contingent on the extent of the damage. Unfortunately, accidental damage is not covered by the product warranty or our satisfaction guarantee.
7. Lastly, the lifespan of the unit hinges on how well the customer handles and cares for it.
Thank you.
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