Complaint large company truck with large equipment trailer was parked on my recently poured residential driveway and cracks appeared. On oct 2 2012 at 7:30 a.m. FGE arrived at my house on XXXXX ******* **** **. to install a buried conduit to repair an electrical feed to my neighbors home. the crew parked a large truck with a large trailer attached on my recently poured residential driveway.i noticed a large crack all the way across my drive and asked the foreman about it. he said it was already there and gave me a card to call the office. i called and the supervisor arrived and agreed with the foreman.I asked the foreman what the policy was for parking equipment on residential driveways ...he did not answer my question...which still stands. If the policy does not permit parking on residential driveways what does one think the foreman would say?? If the foreman says that it was cracked, why did he park on it?? Meanwhile I am left with a damaged driveway less than one year old with my word against a foreman who has to be dishonest. I want my driveway fixed!
Desired Settlement I want my driveway to be in the same condition it was in before 7:30 this morning!
Business' Initial Response With regard to driveway at XXXXX ******************, on Tues., 10/2/12, foreman and crew dispatched to do a directional bore for local power company to give new service conduit to a neighbor. To complete process, a 2" high density polyethylene pipe had to be drilled under claimant's driveway. At approx. 11:30 AM, our Project Manager rec'd. a call from our foreman saying homeowner approached him about a crack in his driveway which he said was not there before our work was performed. Foreman presented homeowner with business card and homeowner called our office. Project Manager went to residence to investigate what homeowner was claiming we had done. Upon arrival, Project Manager, foreman and homeowner all looked at alleged crack. Foreman commented that crack was pre-existing, before any work was performed, and that he did not have the bore machine nor our semi truck on his driveway. He did back up his empty vac tank across the corner of the driveway to vac an entry pit out but was no where near the alleged crack. Directional bore was at a depth of approx. 4' deep and approx. 3-4' away from the crack. Foreman stated the ground conditions were very good and there were no problems drilling. Foreman did not take any pictures of the driveway previous to his work, but did take some after it was called to his attention. Homeowner stated his driveway was new and poured in December of 2011. The condition of the crack was a fine line and looked to be settlement after driveway was poured. At this point, homeowner became upset, got vulgar and told us to get off his property and not to bring anything on his property again. At this time our work was completed and foreman loaded up the rig and left the area.
Consumer's Final Response This response was taken verbally by BBB:
The company's response does not address the issue. I want to know what is their policy about parking their equipment and trucks on residential driveways.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
This includes situations where BBB cannot locate business, business is no longer in business, or business is in bankruptcy and complaints must be submitted through bankruptcy trustee.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.