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Consumer Complaints

BBB Accredited Business since 01/05/1993

Florida Gas Contractors Inc.

Phone: (813) 996-0019Fax: (813) 996-2919

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/18/2012Problems with Product / Service | Read Complaint Details
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Complaint
large company truck with large equipment trailer was parked on my recently poured residential driveway and cracks appeared.
On oct 2 2012 at 7:30 a.m. FGE arrived at my house on XXXXX ******* **** **. to install a buried conduit to repair an electrical feed to my neighbors home. the crew parked a large truck with a large trailer attached on my recently poured residential driveway.i noticed a large crack all the way across my drive and asked the foreman about it. he said it was already there and gave me a card to call the office. i called and the supervisor arrived and agreed with the foreman.I asked the foreman what the policy was for parking equipment on residential driveways ...he did not answer my question...which still stands. If the policy does not permit parking on residential driveways what does one think the foreman would say?? If the foreman says that it was cracked, why did he park on it?? Meanwhile I am left with a damaged driveway less than one year old with my word against a foreman who has to be dishonest. I want my driveway fixed!

Desired Settlement
I want my driveway to be in the same condition it was in before 7:30 this morning!

Business' Initial Response
With regard to driveway at XXXXX ******************, on Tues., 10/2/12, foreman and crew dispatched to do a directional bore for local power company to give new service conduit to a neighbor. To complete process, a 2" high density polyethylene pipe had to be drilled under claimant's driveway. At approx. 11:30 AM, our Project Manager rec'd. a call from our foreman saying homeowner approached him about a crack in his driveway which he said was not there before our work was performed. Foreman presented homeowner with business card and homeowner called our office. Project Manager went to residence to investigate what homeowner was claiming we had done. Upon arrival, Project Manager, foreman and homeowner all looked at alleged crack. Foreman commented that crack was pre-existing, before any work was performed, and that he did not have the bore machine nor our semi truck on his driveway. He did back up his empty vac tank across the corner of the driveway to vac an entry pit out but was no where near the alleged crack. Directional bore was at a depth of approx. 4' deep and approx. 3-4' away from the crack. Foreman stated the ground conditions were very good and there were no problems drilling. Foreman did not take any pictures of the driveway previous to his work, but did take some after it was called to his attention. Homeowner stated his driveway was new and poured in December of 2011. The condition of the crack was a fine line and looked to be settlement after driveway was poured. At this point, homeowner became upset, got vulgar and told us to get off his property and not to bring anything on his property again. At this time our work was completed and foreman loaded up the rig and left the area.

Consumer's Final Response
This response was taken verbally by BBB:

The company's response does not address the issue.
I want to know what is their policy about parking their equipment and trucks on residential driveways.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.