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In West Florida

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Consumer Complaints

BBB Accredited Business since 05/27/2010

Vans Cars and Trucks

Phone: (352) 796-6402Fax: (352) 796-6478

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Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints6

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (6)BBB Closure Definitions
02/05/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: None of the Above - Repair Complaint Issue

Complaint: They received a down payment plus a trade in and sold me a car that stalls at every stop light then I returned that car for a car that did the samethi
300 dollar check and trade in of my old vehicle. Problem date 2/3. Went there gave down payment sales man named ***** put me in a 98 nissan maxima whixh started stalling at every stop light starting a couple hours after I received the car. The manager ***** put me in a 2004 dodge stratus which after a week did the same thing by then I had enough the car started making noises I returned the cae it was to dangerous stalling and I only had it a week now he has my car and 300 down payment and repairs I made on both cars averaging out in 900 I wasted on two cars that dont work.

Initial Business Response
This response was taken verbally by BBB:

I am willing to give as gesture of goodwill a $200 refund.

Final Consumer Response

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

08/23/2012Problems with Product / Service
05/17/2011Problems with Product / Service
05/22/2012Guarantee / Warranty Issues
04/20/2012Advertising / Sales Issues
06/08/2011Problems with Product / Service

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