Complaint Category: None of the Above - Sales Complaint Issue
Complaint: Car needed repair after less than 60 days since purchase car had modifications on it I was not made aware of. Vehicle began to overheat on 10/10/13, contacted ****** was told contact Hyundai vehicle under warranty. I did so vehicle was towed to local dealership within 2 hours received call from **** in service department and was told that hoses had been modified were race/show car and not for everyday driving use therefore this is what caused hose to puncture and not covered under warranty since it was replaced with an "after market part". I contacted Golden Oldies spoke to ****** he said he would like Hyundai to check further and make sure that not covered under warranty and he would check with "owner of his place" to see what they could do to help with cost of repair since I had vehicle for such a short time. Spoke with Hyundai service on 10/11/13 was told car had been into their service department in past had found that car had had multiple modifications done to vehicle by precious owner whom they were familiar with and that dealer whom sold me car should have known that these hoses would need replacing not made for everyday driving. Cost quoted for repair of burst hose and other hose that they anticipate will do same thing was $240.00. I contacted Golden Oldies spoke with ****** **** and told sorry they had spoken with owner of lot and "looked like I was going to have to put out some money if I wanted my car running again, and that sorry it had been more than 30 days or 1000 miles and was my issue now". I then contacted General Manager ****** ******* explained occurrence and he stated so "you just need 2 hoses replaced let me see what I can do for you I'll call you back in 10 min". No response after 45 min I then called and spoke with ****** ******* again and told me the same thing that I had been told by ****** **** and that I should be fighting Hyundai because warranty should cover repairs and he hung up phone.
Initial Business Response vehicle was out of our 30 day 50/50 warranty period. Vehicle was taken to another repair facility. The managers contacted did the right thing in refusing to pay for a repair that was not covered by a warranty from us. The car is under the manufactures warranty but the covered item had been altered by the previous owner so Hyundai refused to honor the warranty.
While I don't feel legally obligated to pay I am willing to honor my customers request to pay half of the repair as a good will gesture. I will mail a check out today in the amount of $120.00 To Ms. *****.
Final Consumer Response
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
Complaint Category: None of the Above - Repair Complaint Issue
Complaint: my 2007 ford explorer iron man edition is having engine issues and the dealer wont pay for it...I have only had the vehicle for 14 weeks I bought a 2007 ford explorer iron man edition on october 1, 2012 and i only had 30 day warranty on it but I am having issues with it now. I have had mechanics look at it and they tell me that it may have a possible blown head gasket due to the fact that the overflow radiator tank keeps spilling out coolant and the compressor is broken now and I have no heat, air conditioning or defrost. When I bought this car, the same day I bought it there was a piece of plastic under the air filter just waiting to be sucked into the motor and ruin it. And the day after I bought the vehicle, I noticed that one of the tail lights were out. I went to the dealer that sold me the car and asked them if they would help me and i told them what the mechanics had found and the main guy at that location ***, told me that he had never heard of someone unplugging the compressor (which is what I had to do so my cars engine would not lock up), and he told me that he would search for parts but would not help with the cost of any of this. I have a problem with someone selling me a vehicle that breaks down 12 weeks after I buy it and I am driving that vehicle back from north carolina. I have a 2 year old son and I dont appreciate having to pay a monthly car payment of 350.00 if the vehicle is just going to sit in my drive way and I have no way to get my child around. All I want from this dealer is for the to pay for the vehicle to be fixed, and seeing as how I am a one income based family and I just bought this vehicle..i would like them to pay for it and the total is only around 500.00. And maybe a little more for labor. I dont want them to touch the vehcile them selves, i will take it to a different place and have it fixed. If we can, can i submit the price for the parts it needs and then get them to send the check to whomever is going to pay for it?
Business' Initial Response We are sorry to hear Mr. ***** is having trouble with his 2007 Ford Explorer. As he mentioned it did come with a 30 day 50/50 power train warranty but the warranty ended 8 weeks prior to him contacting us. He didn't not bring the vehicle in for us to look at it but rather had someone else look at and came to us asking for money. It sounds like the AC compressor is locked up and would not have been under warranty anyway. We offered to look at the vehicle and try to get it repaired for less then he can but as he said he doesn't want us to touch it just send him money. I am afraid we are not willing to do that. I'm sure when choosing to purchase a used car with 88,000 miles on it the thought of future repairs should have came into mind. We do wish him good luck with the repair of his car.
Consumer's Final Response This response was taken verbally by BBB:
I did not bring the vehicle to them to inspect because I don't feel comfortable with the company looking at the vehicle. I had another mechanic look at the vehicle and come to find out the only thing wrong with it is the compressor. I found out the overflow tank for the radiator is fine, the problem was that the business filled the overflow and radiator tank with water only and not coolant. It ran out quickly and I thought there was something wrong with it but it seems to be fine. The compressor I found at Hose Makers Plus in Hudson for $212 and my brother can install it for me. I would like Golden Oldies to pay for the compressor because I think it was on its way out when they sold me the vehicle. They should have noticed this when they inspected the vehicle before sale. I would be satisfied if Golden Oldies would just pay for the part to make this right. They can call the part company and pay them directly and I will go pick it up.
Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
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