This Auto Exchange Co. lied to me as to where the car was from, would not give me title, or tax voucher so I could register the car.
I traded my 02 Hyd. Sonata that was a Fl. car clean and in perfect wk. order and 02 Buick the dealer said was a Fl. car with low mileage. I did not want a big Buick especially for the $$5,171.57 price & trade I got $1,000 for mine (about $1,500 less then blue book. I only bought it because Fl. car, and low mileage. I signed my title and gave them cash, but got no title or tax voucher so I could register the car in Mich. were I reside. Dealer told me there were no titles any more it was all electronic and it would come to me along with tax voucher in 2 to 3 days. I bought it 4/21/14. No title and tax voc. did not come by 4/30 I called Gen. Mgr. **** no call back. Called **** again 5/1 & **** said no answer but would get on it with someone - no call back. Called again 5/2 & **** said I don't have answer for you? Called DMW, Fl. tax office , & chamber of Commerce all very helpful and said they would get it for me. Called **** back 5/3 & told him what I was going to do. He called me back (1st time) and said the title was coming over night. I got title which was from the prior owner from OHIO not Florida?? This was the worst experience I have had at any dealer in my life of 66 yrs. Add to the fact they told me the car had all been inspected 100 pts. only to find out the air filter had to be the orig. and extremely hard to change. The oil was half way used, and it had less then a qtr of gas in it. I left them with a full tank. I want $1,000 dollars back for all that is listed above and most important the nothing price I got for my Hyn. Sonata. I was offered $2,500, at two different dealers and anyone can look up the price of my car on blue book, and black book to see I got cheated and lied to.
I am seeking $1,000 dollars for the reasons stated above.
Customer purchased vehicle on 4/21. Paid with check, not cash or certified funds, and therefore policy requires 10 business days to assure clearance of funds. This is standard procedure. Title was sent within 10 days along with tax voucher.
Internal investigation indicates that customer was told at least twice that title would be mailed. Confusion over answers on titling resulted from office manager not being aware that it was an out of state transaction when answering inquiries. Further, there was some confusion about whether the customer was still local or not.
Internal investigation indicates there was no customer preference on a 'Florida Car', and no title history was requested by customer at point of sale. The vehicle was acquired in private transaction in Florida from an Ohio resident trading the vehicle here.
Customer trade was not in perfect working order. ABS light and Check Engine lights were on at trade. Silicon around all door handles, antenna needed removal. The customer was offered a fair trade value for the vehicle, and was free to take more from other dealers by choice.
Company does not have a '100 pt inspection process'. As such, none of the sales staff use this terminology. We do have a rigorous safety inspection process. We stand by it in this case.
The company operated within all established policies and procedures on this transaction. We apologize for the minor miscommunications regarding titling, however customer received his title and voucher within a commercially reasonable time table. We feel that no financial compensation is warranted in this case.
(The consumer indicated he/she DID NOT accept the response from the business.)
1st they verified funds with Bank Manager and dealer said you will have title in two to 3 days. Check cleared in 3 days. It is less then truthful (to be kind) that they didn't know out of state transaction. They had my driver lic. & they listed Mich. for my address???? and I told them -Less then truthful. Next and the biggest issue is they told me it was a Florida Car (which means no salt like in Mi. and we all know its a huge advantage, & I never would have paid that much for a Ohio car - lie, and we had a major ordeal over not giving me a title on the spot as I insisted. I have bought several cars in Fl. while visiting there and every dealer has given me a Title in my name. They told me impossible because titles were all electronic now and they had no title. - Lie. No question they were trying to secure new title so it would not show it was an Ohio Car. My car was in perfect working order and I gave them all maintenance work and repairs records. Yes eng. light was on for years and dealer told me it was vapor leak (gas cap) Auto Exch. said fine. Anyone can go on Blue or Black book and see my car was worth $2500.00 on trade and I had offers from dealer for more (can provide proof). Less the truthful. NO ABS light was ever on, seat belt because no one sitting in passenger seat which is all proper - lie. Dealer told me all inspected and all needed maintenance was completed-lie. This is one shady Dealer that should be looked into, and I am going to take this case as far as I can for the lies and damage they did to me.
Final Business Response
The company stands by original response.