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Consumer Complaints

BBB Accredited Business since 11/27/2013

Celebrity Auto Group

Phone: (941) 371-6500

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/05/2014Advertising / Sales Issues | Read Complaint Details

Celebrity Auto Group has engaged in unfair business practice

I contacted Celebrity Auto Group (CAG) regarding a vehicle that was listed on Ebay, i spoke with *** ********* who informed me that they vehicle would be sold at the listed price of $52,500.00, I explained to *** that I would be trading a 2007 Mercedes S550, I was asked to take pictures of my vehicle and to get pay off information which I did. The next day *** informed me that they were going to give me $21,500.00 for my vehicle and that when the deal closed CAG would make arrangements to have the car picked up and returned to Sarasota via the transport company that I would use to bring the Audi to Cambridge MA. I was instructed to complete the online application in CAG website to arrange financing for the remaining balance that would be due. The next day I received an email from *** noting that financing had been approved through *****************************************). Terms were as follows: 60 months with a 4.5% interest rate. I gladly accepted the terms and was sent an email stating the same. *** informed me that he would be sending the documents to me via ups overnight mail. I received the documents and signed them as required and sent them back via ups as required. *** and I spoke of how they would contact a transportation company that would bring the new vehicle to Massachusetts for which I would be responsible for that cost and the truck would them take my old vehicle to Sarasota at CAG would bear the expense of.

As one would assume I was mrs than happy with CAG and there promise to expedite the matter.

The next thing I know I am going through a nightmare. Somehow, I believe CAG was experiencing Seller's Remorse and was not interested in doing the deal. I received an email from ***, who noted that ***** denied the deal based on my not being able to prove my income. I explained to him that what he was saying made no sense, at this time my suspicions were validated. i submitted tax returns, and was told that that wasn't good enough. I spoke with ***** on Friday, 11/7/14, at which time i inquired if he needed lease agreements and cancelled checks to support my income. ***** stated "let's wait until the bank tells us what they want. At this time it was becoming clear to me that this deal was going south at a rapid pace. Nothing I said made *** and or ***** change their minds. As a matter of fact *** sent me an email stating ***** was seeking "AUDIBLE" proof of income? To this day I still don't know what that is or is comprised of. Around 11:45 am on 11/7/14, i sent a fax addressed to ***** and ***, included in the fax were copies of cancelled checks from my tenants. At no time did ***** or *** inform me that these documents we're needed.

Realizing that CAG wished to nix the deal I decided to contact ***** to discuss the loan status. I spoke with ******* ****** a loan representative who informed me that the loan had been approved and that the only thing they requested was lease agreements. At no time did ***** or *** hey requested supporting documents from CAG and upon receiving them the loan would be approved. I asked if I could submit them directly to her and she gave me her fax and email address. I faxed and emailed the documents to her and waited to hear from her. On, 11/11/14, i spoke with *** who stated ***** was in talks with *****, and they wished for me to send lease and rent receipts to CAG office. I responded by emailing the documents to ***. i asked what the status was and received more stalling from ***.

Knowing that CAG was trying to kill he deal I called and emailed ******* at *****, i finally got in touch with her and to my dismay was told to contact a ***** at APP One. I called the number and spoke with ***** who was rude and impatient. He informed me that ***** had denied the load due to my debt to income ration?????It is my belief that Celebrity Auto Group has engaged in unfair business practice

Desired Settlement
Celebrity Auto Group should be made to honor the original terms of agreement

Business Response
On 11/3/2014 we received an offer via eBay from Mr. ****** ****** ******* and communication began with the purchase of our 2012 Audi A8L VIN # ***********XXXXXX and was requesting to trade in his wife's ******* ******** 2007 Mercedes Benz S 550 VIN # ***********XXXXXX. We then discussed a price of $ 52,500 for the 2012 Audi and a trade value of $21,500.00 for the 2007 Mercedes Benz S 550, subject to inspection and our approval. With the trade-in credit and fees, and taxes, the cash sale price we discussed was going to be $ 56,946.53 and the amount due after the trade in credit and payoff from the existing lien on the Mercedes Benz S 550 was $38,522.14.
Mr. ******* applied for financing with our lenders. He filled out the online application and was approved with ************** conditioned on providing acceptable proof of the income that he disclosed on his credit application.
On 11-7-2014, Mr. ******* stated to ****** ********* (Celebrity Auto Group's sales representative) he had tax returns to prove his stated income. We then prepared some paperwork in the event Mr. ******* was able to get financing and the trade-in was inspected (which was never done).
Mr. *******'s loan was not approved.
Mr. ******* contacted **** ******* dealing with the loan application, and was telling him he is in cahoots to stop this deal and began telling him how much money he makes and that he can afford the car and was very rude to Mr. ****** and at the end of the conversation Mr. ******* told him he could ***************** and hung up on him.
We worked over a week to see if we could help Mr. ******* and put the deal together. Mr. *******'s reaction to our efforts was to insult and threaten our sales staff, our lenders and myself personally. That is unacceptable and we do not do business with people that behave in such a way.
We have 92 positive feedbacks on eBay and no negative feedbacks; we pride ourselves with ethics and integrity and have never been attacked like this by a consumer. We go the extra mile for customers and have built our company to a nationally known business with honest practices.
One final note, Mr. ******* never had the trade-in inspected so that we could determine if we would accept it, without which there would never be deal regardless of whether or not he was able to obtain financing. Regardless, based on Mr. *******'s conduct, as well as his refusal to have the trade-in inspected, we are no longer interested in dealing with him on this matter, or on any other matter.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The respondent is not being truthful in his statement. ****** * asked me to send pictures of the vehicle at which time he stated Celebrity would give me $21,500.00 for my vehicle and would incur the expense of shipping the vehicle email attached.

The loan was approved and all supporting documentation was sent to Celebrity Auto and **************. When i initially submitted my paperwork I inquired if the bank would need cashed checks and or leases to support my income to which ***** told me no. When Celebrity Auto began wavering on the deal stating that the bank needed "audible income?" I submitted my rental income checks and leases directly to the bank. ******** (**************) stated that this information was all that was needed and that Celebrity Auto was well aware of this. Celebrity Auto and ***** went out of there way to sabotage the loan at **************.

Even when the loan was denied according to ***** at App One, i offered to buy the vehicle by transferring $38,500.00 to Celebrity Auto, ***** stated he wanted me to buy the car for the asking price as he no longer wanted to trade for my car. Its my belief that ***** and ****** had "seller's" remorse when they realized they had committed to incurring the cost of transporting my vehicle from Boston to Sarasota.

Truth of the matter they actually did me a favor because upon further review i learned the vehicle they are selling is way over priced, lacked the was not on schedule with the maintenance requirements.

My concerns are now based solely on there unsavory business practices. Should this office choose not to reprimand them or their questionable business practices then shame on the BBB.

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