Business ProfileforDean Butrum's Tree Service, Inc.

Dean's Tree Services - complaint This company has been unresponsive and unwilling to live up to their promise. Several months ago, (July 19, 2021) I employed Dean's to trim hedges on my property. Their work was sloppy and I had to clean up after they left. That's when I discovered they burned holes in my lanai screens when their equipment came in contact with the screens. I informed them about the damage which they then inspected. They wrote me and authorized the repair work and promised to reimburse me for the damage. I paid $194 to have the screens repaired. The repair work was finally completed in December, due to labor shortages. I sent Dean's Tree Service copies of the repair bills. I have written and called repeatedly but have not received payment or any constructive response - except they said at one point (February 23) they forgot about it and would pay. On April 1, they said it was a rough week and they would send me the check. On April 15, they said it was sent to the wrong address. On April 25, they said the check was mailed. Now, 18 days later, I still have not received payment. I can't understand why they don't keep their word. Instead they are acting like they don't care about their customers. I have copies of all correspondence in which they acknowledged responsibility and agreed to pay for the damage. PostScript: I recently noticed that seven of the eight reviews on YELP included similar complaints: unresolved money issues or work left unfinished. Not a good track record!