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Consumer Complaints

BBB Accredited Business since 03/01/2013

Davie Tree Service

Phone: (239) 693-5042

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/22/2014Problems with Product / Service | Read Complaint Details
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Complaint
DAVIE TREE Didn't complete the job as supposed to. HE WAS SUPPOSED TO POISON THE PEPPER TREES, AND I MADE SURE TO MENTION IT TO HIM.TO WICH HE AGREED.
FOLLOWING 2 DAYS OF THE JOB HAD TO CALL HIM TWICE; HE DIDNT SEEM TOO HAPPY; HE REPLIED HE'LL SWING BY, AND TWO DAYS LATER STILL DIDNT HEAR FEROM HIM ; CALLED HIM AGAIN , AND FOR MY SURPRISE, HE SOUNDED LIKE THE DEVIL ON THE PHONE, VERY RUDE, AND LOUD; NOT LETTING ME TALK, AND EVEN TOLD ME THAT WHAT MAKES ME THINK HE HAD TO DROP EVERYTHING HES DOING AND RUN OVERTHERE;SO I TRIED TO QUICKY SAY, EXCUSE ME , BUT YOU TOLD ME YOU WOULD SWING BY , AND WE HAVENT HEARD FROM YOU; HE WAS VERY HARSH, SO I HUNG UP IN DISBELIEVE, AND THEN I SAID TO MYSELF :NO, NO,..THIS IS NOT ACCEPTABLE, SO I CALLED HIM BACK,NOT DISRESPECTING HIM IN ANY WAY, AND EVEN WORSE DISRESPSCTED ME TELLING ME THAT NOW I BECAME A PAIN; I COULDNT BELIEVE WHAT I HEARD, AND TOLD HIM: WHAT DID YOU JUST SAY, THAT YOUR CUSTOMER IS A PAIN..??? TO WHICH HE REPLIED : YES YOU ARE ;I HUNG UP, AND HE CALLED BACK, AND WHEN I ANSEWRED HE SAID: YEAH, I AM CALLING YOU BACK SO YOU COULD YELL AT ME AND ARGUE; WHEN I ATEMPTED TO RESPOND HE WONT LET ME TALK; AT THAT POINT I HAD TO TELL HIM THAT HE WAS VERY DISRESPECTFUL, AND RUDE, AND THAT IF HE IS THE BEST ON TOWN, HOW DOES HE DARE TO TREAT THE CUSTOMERS THIS WAY,THAT I WASNT ANY LOW LIFE FOR HIM TO TALK TO ME LIKE THAT; TO WHICH HE SEEMS TO BE VERY CARELESS, AND DIDNT SHOW IN ANY WAY TO BE FITTED TO DEAL WITH PUBLIC. I AM IN SHOCK WITH HIS LACK OF SKILL, AND LACK OF RESPECT WITH THE CUSTOMER; HONESTLY DONT KNOW HOW HE GETS AWAY TREATING PEOPLE_CUSTOMERS LIKE THIS.HE TALKED AT ME VERY ANGRY, WHICH I TRIED TO POINT IT OUT, AND HE KEPT ON TALKING ME,AS IF HE DID A FREE JOB; WHICH HONESTLY, I BELEIVE IT WAS OVER PRICED. REALLY HOPE YOU CAN HELP. THANKS

Desired Settlement
Finish the job, by poisoning the pepper trees as promised

Business Response
This response was provided verbally to BBB:

We were hired to cut the pepper trees which we did do. The customer's husband said that he was going to be poisoning the stumps to get rid of them so I offered to put X's on the stumps to help him out. It was not part of the job. Well, we did not have a chance to do it before the job was done but I did tell the customer we would come back to do it within the week. The customer called me Tuesday, Wednesday and then Thursday morning asking when we were coming back. I went out first thing Friday morning to take care of it so everything should be resolved by now.

Consumer Response
This response was provided verbally to BBB:

They did come out 2 days after they said the job was done to actually finish the job. The guy at the business got really crazy with my over the phone. I went to look at what they did on Friday and it is a really crappy job. They left a bunch of debris. The company was not professional about how he handled me as a customer. I don't know what else the business wants to do to make this right but I am left with a bad feeling about this experience.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.