Complaint We had a permit from the city of St. Petersburg to cut an oak tree down, hired Bay City to cut tree an estimate was given,they walked off the job.
We hired Bay City Tree Services, Inc to cut a large tree on our empty lot before we started building our home. We had a permit from the city of St. Pete so everything was approved. The neighbor next to our lot was very upset and started to yell at the tree service company and the builder, she called the city 16 times apparently it was a scene, my husband and I were not there but phone calls were made to my husband and he said we have the permits please cut the tree down, very few branch were trimmed and the neighbor apparently started another tantrum, at that time the tree company decided to walk off the job and charged us $900.00 for cutting two small branches the original quote was for $1750.00. I'm can't believe we were charged $900.00 we hired them to cut the tree down not trim a couple of branches for $900.00. My husband paid because he didn't want any problems but I do feel that they walked out on the job not completed and didn't do what was on the proposal. There were at lot for a short time. The following day another tree service did indeed cut the tree and work about six hours during the process of cutting the tree and there estimate was $1500.00. I feel we were cheated out of $900.00 from Bay City when they decided to walk out on the job. We feel that we should be reimburse by them.
Desired Settlement We feel we should the $900.00 should be refunded back to us.
Business' Initial Response This response was taken verbally by BBB:
Mrs. ****** was not even involved in the contract. We dealt with her husband and we did have all the proper permits. We cut half the tree down on the lot and the neighbor came out upset. We told her we had all the legal permits to do the job but the neighbor was upset because part of the tree was on her property. After looking at the survey a quarter of the trunk was in fact on her property. After we cut down half the tree the neighbor came back out crying about the tree being cut down and according to the survey the tree was about 20% on her property. I told the neighbor we would schedule a meeting with the City inspector to work this out and we left. I called Mr. ****** to explain exactly what was going on and he agreed. Before we could even call the City inspector the customer called us to say they already had someone else come in and cut down the whole tree. The customer asked us how much he owed and I told him to just send us $900 for the work we performed and that would be it. The husband admitted he knew this was going to be a problem but he never told us about it. We couldn't go on the neighbors property and cut a tree that we knew was on her property. We wanted to do the right thing and deal with it through the City but the customer's wife took it upon herself to deal with it another way.
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