This Business is not BBB Accredited
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Prestige Travel Systems, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Prestige Travel Systems, Inc.'s rating include:
- 243 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Prestige Travel Systems, Inc.'s rating include:
- Length of time business has been operating.
- Response to 243 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||181|
|Problems with Product / Service||58|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||243|
Additional Complaint Information
BBB files indicate that Prestige Travel Systems, Inc. ("Prestige Travel") has a pattern of complaints regarding delays and issues redeeming travel vouchers and customer service issues. Complaints further state that the third party businesses that either marketed or conducted the sales presentation misrepresented the terms and conditions of the travel certificate. Consumers have stated that they only find out about additional fees and terms after the validation forms are filled out and sent to Prestige Travel. Prestige Travel has advised BBB that this is the first time the business has any contact with consumers.
In December 2012, BBB contacted Prestige Travel, requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints. The business responded to BBB regarding these complaints at that time and as recent as March 2014.
Prestige Travel does not believe it has a pattern of complaints. All terms and conditions are clearly explained on the incentive certificates. The business also provides a website for certificate holders which explains each program, as well as a customer service phone number and email address for customers to contact the business should they have any questions.
The business has stated that its first contact with the travel certificate holder is when the holder submits the validation form. The holder initially received the travel certificate in response to marketing or sales presentations conducted by other businesses that have purchased the certificates from Prestige Travel. Prestige Travel maintains that it has no involvement with marketing or sales practices used by these third party businesses. All of the third party businesses are provided guidelines to follow, including that they may not represent that the certificate is free. Prestige Travel has stated more people file complaints with BBB because the third party businesses' misrepresentation or the certificate holders' misunderstanding of the program.
In October 2013, Prestige Travel indicated that it terminated the airline ticket promotion program that was the source for a majority of the BBB complaints, selling the program to another business. Prestige Travel has indicated it will continue to provide travel services for all travelers processed prior to that time, and has estimated that these services will end by October 2014.
Prestige Travel requests and BBB recommends that if you have any complaints or concerns, please contact Lena Cleary, President, at (813) 574-1103 or firstname.lastname@example.org prior to contacting BBB.
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Florida Department of Agriculture & Consumer Services
Mayo Bldg Rm 217
Hillsborough County Business Tax Receipt
601 E Kennedy Blvd 14th Fl
BBB records show a license number of ST17788 for this company, issued by Florida Department of Agriculture & Consumer Services. Their web address is http://www.800helpfla.com.Type: Sellers of Travel License
BBB records show a license number of 110468 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is http://www.hillstax.org/occweb/default.asp.Type: County Business Tax Receipt
Type of Entity
Incorporated: July 2000, FL
Business ManagementPrincipal: Ms. Lena C. Cleary (President)
Contact InformationMr. Kirk Charlton Ms. Pamela Evans (Secretary/Treasurer)Ms. Amaris Kroslak (Vice President)Ms. Anita Lascala (Director)Mr. Ron LaScala (Director)Ms. Kimberly D. LaScala (Vice President Director)
Travel Agencies, Travel Clubs
Products & Services
Prestige Travel Systems, Inc. is a full service travel agency that offers cruises, retail travel, vacation packages, and incentives in the form of vacation certificates. In addition to traditional travel services, the business provides a home based travel agent opportunity and a travel club.
The business sells its vacation certificates to third parties to be used as incentives. Prestige Travel provides the fulfillment of the certificate. However, all sales representations regarding the vacation certificate are made by third party businesses. A majority of complaints received by BBB relate to these certificates.
For a consumer to use a vacation certificate, certain terms and conditions must be met. These include giving the business a minimum of 45 to 90 days' advance notice for a reservation, depending on the type of travel. Consumers are responsible for the registration activation fee, any applicable taxes, processing fees, and port charges (for cruises).
Alternate Business NamesPTS Incentives, WMS Promotions, Passport to Travel, CruiseBrokers.com, PTS Travel, Getaway to Paradise, TourBrokers.com, Prestige Vacations, Prestige Pride, TMA, Premium Travel Getaways, Prestige Wine Club, Getaway USA, Fly the USA, Vacation Passport, Vacation REZ Center, WMS Processing, Travel Service Center, Travel Refund Service, Travel Navigator, Vacation Breakaway
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