This Business is not BBB Accredited
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Global Vacation Network is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Global Vacation Network's rating include:
- 190 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Factors that raised Global Vacation Network's rating include:
- Length of time business has been operating.
- Response to 190 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||157|
|Billing / Collection Issues||3|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||21|
|Total Closed Complaints||190|
Additional Complaint Information
On November 30, 2012, BBB contacted Global Vacation Network, requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
The business does not believe it has a pattern of complaints. The business believes that the majority of complaints specifically relate to marketing activities performed by, and incentives provided/fulfilled by, independent third party companies. Those complained-of activities are wholly outside the business's control and therefore should be attributed to the subject businesses and not Global Vacation Network.
BBB recommends that if you have any complaints or concerns, please contact Andrew Lyon at 206-937-1337 or email@example.com prior to contacting BBB.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
BBB records show a license number of ST35078 for this company, issued by Department of Agriculture & Consumer Services.Type: Sellers of Travel License
Type of Entity
Incorporated: April 2005, DE
Contact InformationPrincipal: Mr. Terry Diegel (President/CEO)Customer Contact: Ms. Kathleen Carfagno (Administrator)Mr Andrew Lyon (Executive VP Customer Service)
Products & Services
This company is a presentation company presenting travel products that provide condominium resort accommodations around the world for members.
Alternate Business NamesGVN Florida, Inc., GVN Rewards
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