Manager had my trailer towed from the parking lot after I was told to leave it to have it looked at.
On Tuesday November 11, 2014 I went in to purchase a new tire for my 20' enclosed trailer. I have had tire issues with my trailer since I purchased it in August, and was fearful that there may be an underlying issue with the axle. I spoke with the manager ***** in regards to this concern and he advised me that it would be ok for me to park my trailer on their premises after hours to have his staff investigate the problem.
I purchased a replacement tire for the one that had gone flat the day before, and a spare rim and tire as well, the bill totaled $262.13. So, late Tuesday night/Wednesday morning (2:00 a.m. approx.) I did just what I was instructed to do, which was leave my trailer for them to look at the following morning. I called the business on Wednesday approximately at 1:45 p.m. to discuss what they had found out. Well to my complete and utter shock, I was informed that they had my trailer towed. Upon voicing my dissatisfaction, the Manager (*****) said that he never told me I could park the trailer on their lot.
I have two locations in which I can park my trailer and the only reason I left it there, one was to have them investigate, and two because I was told to do so.
This tow bill is costing me $195. I asked ***** for the owner's contact information, which he refused to give me.
I am hoping to have the business make this right. Not only did I spend $262.15 on this transaction, but had planned on spending an additional $300 on new tires if they discovered it was just a tire issue, and not an axle issue.
Very very poor Customer Service, and I am extremely upset with this entire situation.
I am asking for reimbursement for the tow expense, in the amount of $195. I think this is a more than reasonable request.
This customer did purchase tires from us, at no point did he ask to park his trailer at our store. Furthermore, there would also be no reason for him to park his trailer at our store, since we do not do repairs. There is nothing for us to diagnose, since we do not employ any mechanics. We only sell parts retail, we do not perform any services whatsoever.
He did apparently decide to park his trailer in our complex (we are 1 of 3 stores in a strip plaza) in the middle of the night; although, not in front of our store. He parked his trailer in front of two other business that share the complex with us. Apparently, the other business owners were not happy with his trailer being parked sideways directly in front of their stores. One of the other business owners apparently had his trailer towed from the front of their store.
To summarize, Sturdy Built Trailer Parts did not call the towing company, did not sign the paper work for the towing company, nor participated in anyway in the towing of this customers trailer (why would we tow a customers trailer?). We had nothing to do with this in anyway.