BBB Business Review
BBB Accredited Business since 07/01/1993
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A BBB Accredited Business since 07/01/1993
BBB has determined that Firestone Tire & Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Firestone Tire & Service's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|05/03/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Repairs resulted in additional damage
Complaint: After a free oil change, as compensation for misdiagnosing my initial problem on my Visit#1, there was a coolant leak and major oil leak.
Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
BBB records show a license number of MV5250 for this company, issued by Department of Agriculture & Consumer Services.Type: Motor Vehicle Repair
Contact InformationPrincipal: Mr. David Thompson (Manager)Customer Contact: Mr. Don Duncan (District Manager) Consumer Affairs Mr. Chuck Craig (Assistant District Manager)Ms. Renee Edmunds (Administrative Assistant)Mr. Michael Maragelis (Assistant District Manager)
Tire Dealers, Tire Manufacturers, Battery Supplies Companies, Tire Repair Shops, Mufflers Exhaust Systems Suppliers, Brake Shops, Auto Repair Services, Inspection Stations, Shock Absorber Suppliers, Battery Repair Companies
Products & Services
According to information in BBB files this company operates a chain of more than 1,800 company-owned automotive tire and service stores throughout the United States.
Alternate Business NamesExpert Tire, Mark Morris Tire, GCR Tire Center
Industry TipsThe Hail Season is Here
Map & Directions
Map & Directions
Address for Firestone Tire & Service
15155 McGregor Blvd
Fort Myers, FL 33908-1957
15155 McGregor Blvd
Fort Myers, FL 33908-1957(239) 481-8212
2102-A E Fowler Ave
Tampa, FL 33612-5506(813) 971-4111Directions
333 E Lake St
Bloomingdale, IL 60108-1196(630) 259-9000Directions
50 Century Blvd
Nashville, TN 37214-3672(615) 872-5000Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Firestone Tire & Service is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (800) 367-3872
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.