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Dumas Tire Pros

Phone: (813) 949-8095Fax: (813) 949-7015

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
10/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
asked the tech to check the water level and he mis-stalled the radiatoor cap which caused truck to overheat,which destroyed the engine,calledme a liar
After repairing a previous mistake on a front end ball joint replacement which they graciously performed,I asked the technician,Name on his shirt was *****,he check the radiator fluid level as I asked. I asked how much fluid it needed and he responded "just a tad", well, he then unknowingly mis-installed the radiator cap allowing it to completely empty the radiator.As the truck began to overheat we were Southbound on I-275 in Tampa during rush hour,3:30 pm,the vehicle when it pegged the temperature gauge and My Friend **** turned off the motor, we coasted nearly a mile to the Hillsborough Ave exit had enough momentum to coast into a **** ****'s pizza place.When I opened the hood, **** noticed that the radiator cap was hanging half way off. I took picture of this and contacted ***** Tires To let them know about this problem. ******(the boss)had already gone home for the day, so, I was referred to ****.He told me since I was already having cooling issiues that I would have to talk to ******.As we progress, without any advice from ****, we overheated again at the ************** exit.Luckily we did'nt stall again until we made it to a Texaco station on ****** and I beleive, ***** Street.
After waiting for approximately 3 hours, I finally got the truck(2002 Chevrolet Blazer tag #u351fp)running once again at which we still had to cross the ****** ******** bridge, which is perilous with any vehicle at its best!
I called ***** severaltimes to keep them aware of the situation I was trapped into,at the highestcrime ridden area of Tampa. **** told me to Take it up with ****** who was'nt available the following day 9/9/2014.
I finally talked to ****** on 9/9/2014 at 11:00am and explained the entire story to him,And as reasonable as a man that he is,He said to me"I'm not buying it" which basically means he thinks I'm lying to him?
In closing, I would like to mention that the ***** family is an enduring and well respected family within our community and I have patronized and trusted them for nearly 20 years, as do my family which I have asked not to any longer use them.


Mrs. *****, do you think after 20 years of faithful loyalty that I, ***** *********,would attest to a lie?
I would not do that!

I know that in your heart of hearts that I wish you nothing but the best, so please, help me!?
It is deepest regrets that I file this complai
nt,and wish that this never happened!
I want you and yours to be happy! I think if you would call me, I am sure, we could resolve this problem amongst ourselves

Desired Settlement
Please! Just make it right,is all I ask

Business Response
I am ****** *****, President of Dumas Tire Pros since 1985. In response to ***** *********'s claim, on September 8, 2014, Mr. ********* called me stating he had an issue with a chassis part that we had installed on his Blazer a month prior. Mr. ********* said that at the time the part came loose he did continue to drive two more miles until the vehicle would not go any further. At that point, he had called a tow truck and had it towed to his home. I then called a tow truck to dispatch to his home and have the vehicle picked up.
Once the vehicle arrived at our shop, we promptly began repairing the chassis problem, at which time Mr. ********* then asked one of our technicians to check the coolant level. In our experience, when a customer asks to check one particular fluid level, it's an indication that there must be a reason. ******** ****** a 10 year employee and ASE-certified technician, checked the fluid level and added very little coolant. Mr. ********* then made the response to his friend **** that the vehicle was not low on coolant and wondered why it had overheated. He also made the comment that the vehicle had initially overheated while he was waiting on the original tow to his home.
The following morning, on September 9, Mr. ********* called me to tell me that on his way home to Pinellas County the vehicle had started overheating, that he was in rush hour traffic and drove the vehicle until it shut down. I asked Mr. ********* why he did not pull over before the vehicle got too hot and he replied he wasn't in a good area on the interstate. A vehicle with an overheating issue has a gradual incline of temperature, so it's not immediate. For this reason, I feel he should have had ample time to safely get to the shoulder of the road and would have been able to get assistance from a road ranger. The following day, a garage in Pinellas called me to say that they had Mr. *********'s vehicle and that he was requesting a written statement from them that we were responsible for blowing his head gasket. However, they were not in agreement with Mr. ********* and would not comply with his request.
As a side note, a few months prior to this incident, Mr. ********* did stop in our store and wanted to top off the radiator with our water hose. He stated he had a bad radiator and was on his way to Brooksville and was going to leave the radiator cap loose so it did not build up pressure. I know that doesn't pertain to this issue, but that's the same accusation Mr. ********* is making against us now.
The ********* family is a greatly valued customer. They have been doing business with us for many years and we have always gone above and beyond to help them out. However, in this situation, we cannot take responsibility for this problem.

09/16/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Their website offers a complimentary roadside assistance on all tire or service work done at their shop. They refuse this in person. Bait and switch.
Their website offers a complimentary roadside assistance on all tire or service work done at their shop. I purchased tires there because of the value of such a warranty. When I asked them about it during a tire remounting, they told me they do not offer a complimentary warranty. This is bait and switch and illegal! http://www*******************************

Desired Settlement
I would like either a full refund for my tires or the road side and hazard warranty promised by their website. The alternative is to sue them in court for bait and switch fraud.

Business Response
Contact Name and Title: ***** ****** Office Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: **********************
On 8/9/2013, Mr. *********** came to our shop to have 4 Continental tires installed on his vehicle. At no time during his visit that day, or prior when pricing was discussed did he ever mention the roadside assistance warranty that he had seen on our website. It was not until four weeks later, when Mr. *********** came back to our shop to have a rim switched out that he mentioned the roadside assistance service. We explained to the customer that we do offer an optional roadhazard package on tires that would cover roadhazard damage and roadside assistance for one year from date of purchase; however, we do not offer it on performance tires, as was the case with Mr. ***********'s tires. He then pulled up our website stating that it did not say it was an additional purchase. We explained and pointed out several times to Mr. *********** that it stated on our website "See dealer for more details" implying that there are more steps involved in receiving this warranty. However, Mr. *********** refused to acknowledge that portion of the website. Later that day, Mr. *********** called us demanding to receive the roadside assistance at no charge or he would be suing us for fraud. Once again, we pointed out the "See dealer for more details" statement, which he again refused to acknowledge. That same afternoon, Mr. *********** called us back once more stating he had "good news for us". He had contacted Tire Pros and they said he would be allowed to have the roadside assistance for one year from date of purchase as long as he could show proof of purchase in that time period, but this would not cover any roadhazard protection which is an additional fee. We also reiterated to Mr. ********** that this warranty would only cover any tow service that he made need, but no tire protection would be covered, which he agreed to and said that the tow service was all he was interested in since he had already had to use AAA in the four weeks since he had the tires installed. One of our Tire Pros representatives had then contacted us stating they would be mailing Mr. *********** a roadside assistance warranty paper with the 800 number to call if he is in need of service within that year, but that it would not provide roadhazard protection. At this point, we thought the matter had been resolved, Mr. *********** had received his roadside assistance for a year at no charge, which is what he had been complaining about. There will not be any roadhazard protection available through our store; which, as stated before, is an additional charge hence the "See dealer for details" statement on our website. However, Continental does cover roadhazard damage on any Continental tire damaged during the first 2/32nds of an inch (1.6 mm) of treadwear or first 12 months from date of purchase, whichever comes first. Therefore, Mr. *********** can go to any authorized Continental dealer if he has any issue with his tires.

Final Consumer Response
This response was provided verbally to BBB:

I ended up getting the situation resolved myself by calling Tire Pros. The company's website says it offers complimentary roadside assistance with tire purchase. It doesn't say anything about not being included on performance tires. When I asked the dealer how to use the service after purchase they treated me like I didn't know how to read and just kept saying the website says see dealer for details. When I called Tire Pros to complain they said it was no problem and I had the roadside assistance. I just wanted an apology for the way they treated me.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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