BBB Accredited Business since 10/10/2002
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A BBB Accredited Business since 10/10/2002
BBB has determined that HSN meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised HSN's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 563 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||74|
|Billing / Collection Issues||106|
|Guarantee / Warranty Issues||19|
|Problems with Product / Service||307|
|Total Closed Complaints||562|
Additional Complaint Information
BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Business Tax Receipt/St Petersburg
PO Box 2842
Saint Petersburg, FL33731-2842
http://www.stpete.org/billing/business tax division
Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
BBB records show a license number of 14-00037803 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.Type: City Business Tax Receipt
BBB records show a license number of 14-00043185 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.Type: City Business Tax Receipt
BBB records show a license number of TC2367 for this company, issued by Department of Agriculture & Consumer Services.Type: Telemarketing License
Type of Entity
Contact InformationPrincipal: Ms. Mindy Grossman (Director & CEO)Customer Contact: Ms. Leilah Rubenstein (HSN Customer Care)Ms. Sharon Bailey (VP of Customer Care)
Television Home Shopping, Sale Outsourcing Companies, Online Shopping Sites
Alternate Business NamesHome Shopping Network, Inc.
Industry TipsGoing-Out-of Business Sales
Protect Your Business From Product Counterfeiting
Sidewalk Salesmen and Parking Lot Peddlers
Tips to Counter/act Counterfeiting