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West Florida

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BBB Accredited Business since 10/10/2002

HSN (Headquarters)

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Phone: (727) 872-1000Fax: (727) 872-6745View Additional Phone Numbers1 HSN Dr, Saint PetersburgFL 33729-0001FacebookTwitterGoogle+

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BBB Accreditation

A BBB Accredited Business since 10/10/2002

BBB has determined that HSN meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised HSN's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 563 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

562 complaints closed with BBB in last 3 years | 216 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues74
Billing / Collection Issues106
Delivery Issues56
Guarantee / Warranty Issues19
Problems with Product / Service307
Total Closed Complaints 562

Additional Complaint Information

BBB recommends that if you have any complaints or concerns you contact HSN at (800) 247-2780 prior to contacting BBB.

Additional Information

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BBB file opened: 03/02/1987Business started: 05/01/1986
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Business Tax Receipt/St Petersburg
PO Box 2842
Saint Petersburg, FL33731-2842
(727) 893-7241
http://www.stpete.org/billing/business tax division

Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL32399-6500
(800) 435-7352

BBB records show a license number of 14-00037803 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.

Type: City Business Tax Receipt

BBB records show a license number of 14-00043185 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.

Type: City Business Tax Receipt

BBB records show a license number of TC2367 for this company, issued by Department of Agriculture & Consumer Services.

Type: Telemarketing License

Type of Entity

Limited Partnership

Contact Information
Principal: Ms. Mindy Grossman (Director & CEO)Customer Contact: Ms. Leilah Rubenstein (HSN Customer Care)Ms. Sharon Bailey (VP of Customer Care)
Business Category

Television Home Shopping, Sale Outsourcing Companies, Online Shopping Sites

Alternate Business Names
Home Shopping Network, Inc.
Industry Tips
Going-Out-of Business Sales
Protect Your Business From Product Counterfeiting
Rebate Offers
Sidewalk Salesmen and Parking Lot Peddlers
Tips to Counter/act Counterfeiting

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.