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BBB Accredited Business since 09/15/2008

Bright House Networks (Headquarters)

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(855) 222-0102View Additional Phone Numbers700 Carillon Pkwy Ste 6, Saint PetersburgFL 33716-1123View Additional Web AddressesFacebookTwitter

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BBB Accreditation

A BBB Accredited Business since 09/15/2008

BBB has determined that Bright House Networks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Bright House Networks' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1010 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Bright House Networks maintains its corporate headquarters in Saint Petersburg, Florida. The business offers services to customers from five states, including Florida, Alabama, California, Indiana, and Michigan. Bright House Networks has requested that all complaints be processed by its headquarters. Accordingly, this BBB Business Review and rating includes complaints from all of its locations nationwide.

Customer Complaints SummaryRead complaint details

1010 complaints closed with BBB in last 3 years | 486 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues84
Billing / Collection Issues362
Delivery Issues8
Guarantee / Warranty Issues3
Problems with Product / Service553
Total Closed Complaints 1010

Additional Information

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BBB file opened: 04/01/2003Business started: 04/01/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Business Tax Receipt/St Petersburg
PO Box 2842
Saint Petersburg, FL33731-2842
(727) 893-7241
http://www.stpete.org/billing/business tax division

Business Tax Receipt/Clearwater & Clearwater Beach
100 S Myrtle Ave Rm 202
Clearwater, FL33756-5520
(727) 562-4567
http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp

Business Tax Receipt/Largo
PO Box 296
Largo, FL33779-0296
(727) 587-6700

BBB records show a license number of 14-00002124 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.

Type: City Business Tax Receipt

BBB records show a license number of 14-00006070 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.

Type: City Business Tax Receipt

BBB records show a license number of BTR-0019037 for this company, issued by Business Tax Receipt/Clearwater & Clearwater Beach. Their web address is http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp.

Type: City Business Tax Receipt

BBB records show a license number of 2014001461 for this company, issued by Business Tax Receipt/Largo.

Type: City Business Tax Receipt

Type of Entity

Limited Liability Company

Contact Information
Principal: Ms. Kathleen E. O'Neil (Corporate Customer Care Advocate)Mr. Gary Cassard (VP/General Manager)Ms. Vickie Chansler (Area Manager)Mr Carlos Del Castillo (VP/General Manager) Kevin Hyman (President, Tampa Bay Div.)Ms. Deanna Morgan (Administrative Assistant)Ms. Ann Rea (Admin. Asst. to the VP/GM)Ms. Wendy Stauffer (Admin. Asst. to the Sr. Director of Operations)Mr. Erin Tucker (VPGM Coordinator)
Business Category

Television - Cable, CATV & Satellite, Online Phone Companies, Internet Service Providers

Alternate Business Names
Bright House Networks Business Solutions, Bright House Media Strategies
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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.