BBB Accredited Business since 09/15/2008
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A BBB Accredited Business since 09/15/2008
BBB has determined that Bright House Networks meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Bright House Networks' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1010 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Bright House Networks maintains its corporate headquarters in Saint Petersburg, Florida. The business offers services to customers from five states, including Florida, Alabama, California, Indiana, and Michigan. Bright House Networks has requested that all complaints be processed by its headquarters. Accordingly, this BBB Business Review and rating includes complaints from all of its locations nationwide.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||84|
|Billing / Collection Issues||362|
|Guarantee / Warranty Issues||3|
|Problems with Product / Service||553|
|Total Closed Complaints||1010|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Business Tax Receipt/St Petersburg
PO Box 2842
Saint Petersburg, FL33731-2842
http://www.stpete.org/billing/business tax division
Business Tax Receipt/Clearwater & Clearwater Beach
100 S Myrtle Ave Rm 202
http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp
Business Tax Receipt/Largo
PO Box 296
BBB records show a license number of 14-00002124 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.Type: City Business Tax Receipt
BBB records show a license number of 14-00006070 for this company, issued by Business Tax Receipt/St Petersburg. Their web address is http://www.stpete.org/billing/business tax division.Type: City Business Tax Receipt
BBB records show a license number of BTR-0019037 for this company, issued by Business Tax Receipt/Clearwater & Clearwater Beach. Their web address is http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp.Type: City Business Tax Receipt
BBB records show a license number of 2014001461 for this company, issued by Business Tax Receipt/Largo.Type: City Business Tax Receipt
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Ms. Kathleen E. O'Neil (Corporate Customer Care Advocate)Mr. Gary Cassard (VP/General Manager)Ms. Vickie Chansler (Area Manager)Mr Carlos Del Castillo (VP/General Manager) Kevin Hyman (President, Tampa Bay Div.)Ms. Deanna Morgan (Administrative Assistant)Ms. Ann Rea (Admin. Asst. to the VP/GM)Ms. Wendy Stauffer (Admin. Asst. to the Sr. Director of Operations)Mr. Erin Tucker (VPGM Coordinator)
Television - Cable, CATV & Satellite, Online Phone Companies, Internet Service Providers
Alternate Business NamesBright House Networks Business Solutions, Bright House Media Strategies
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