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In West Florida

BBB Business Review

BBB Accredited Business since 12/14/2012

Yoursip Telecom, Inc.

Phone: (727) 450-8200Fax: (727) 450-8201402 Tampa Rd, Palm HarborFL 34683FacebookTwitter

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Description

We are a full service telecom company that can offer rock bottom pricing on phones and network equipment.

BBB Accreditation

A BBB Accredited Business since 12/14/2012

BBB has determined that Yoursip Telecom, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Yoursip Telecom, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/04/2013Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Advertising Complaint Issue

Complaint: Their company is harassing my small business and it's employees with constant sales calls and hang ups. unprofessional
This company calls many times a day, we have asked them to take us off their list. This morning, after calling yesterday after 4, called again at 10am. We have asked them to quit calling when I said, you have called twice in the last 12 hours ( meaning business hours) the representative got nasty talking about 30 hours and calling me names. I wish to be removed from this company's list and an apology for the harassment.

Initial Business Response
Also emailed the customer per his request. Information is below.

Dear Mr. Edwards,

Please note that I reviewed the recording of the phone call and discussed / documented this with our employee. Your company also have been removed from our calling sheets. Our apologies for and inconveniences that this may have caused you and or your company. Please let me know if you have any other concerns.

Thanks,
***** ******
Owner
Yoursip Telecom
XXX-XXX-XXXX


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
any inappropriate behavior on my part was due to the frustration of constant unwanted contact. I will not remove the complaint until the company removes the statement about "both parties wrong" I can be wrong, it's my phone that I pay for and I have asked not to be contacted further, and companies such as this that HARASS small businesses even after requesting to be removed from the lists, should be punished or fined.

Final Business Response
We record every call that our agents make out bound. I reviewed the recording and found both parties wrong. I addressed this issue with our employee and reiterated to terminate the calls when potential clients do not wished to be called or use improper language. We have also removed Mr. Edwards from our calling lists.

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Additional Information

top
BBB file opened: 09/08/2005Business started: 05/15/2005
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Corporation

Incorporated: August 2011, FL

Contact Information
Principal: Mr. Jason Koster (Owner)Mr. Chris Coster (CFO)Mr. Daniel Malloy (Office Manager)
Business Category

Telephone Communications Companies, Telephone Companies, Telephone Equipment & Systems Supplies & Parts

Hours of Operation
Mon: 12:00 AM to 11:30 PMTue: 12:00 AM to 11:30 PMWed: 12:00 AM to 11:30 PMThu: 12:00 AM to 11:30 PMFri: 12:00 AM to 11:30 PMSat: 12:00 AM to 11:30 PMSun: 12:00 AM to 11:30 PM
Service Area

West Florida

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Map & Directions

Map & Directions

Address for Yoursip Telecom, Inc.

402 Tampa Rd

Palm Harbor, FL 34683

To | From

LocationsX

1 Locations

  • 402 Tampa Rd 

    Palm Harbor, FL 34683(727) 450-8200

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Yoursip Telecom, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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