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Consumer Complaints

BBB Accredited Business since 01/28/2011

Pool Guard Manufacturing, Inc.

Phone: (888) 876-4005Fax: (727) 573-7887

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/15/2014Problems with Product / Service | Read Complaint Details
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Complaint
We had a pool safety fence installed by **** ******* of Pool Guard of South Florida. After the install Mr. ******* said that he forgot his receipt book and that he would bring our receipt by the next day, along with our 28 deck plugs (for when we removed the safety fence). He did not show up the next day and, although I called him several times over the next few weeks, he never returned my call. Basically, once we handed him the check, we never heard from him again.

I have his original estimate and the cancelled check, which is proof that we did pay him. I think we may even have a few photos of him installing the fence.

Desired Settlement

All I want is the 28 deck plugs that were supposed to be part of the package. We are listing our home in the next couple of weeks and don't want a bunch of water-filled holes all over our pool deck.

Anything you can do would be much appreciated. Thank you.

Business Response
My name is **** ******** from Pool Guard of Southeast Florida. I received an inquiry to help solve a complaint.

From the paperwork you received an installation from a **** ******* in 2010. He was an installer only for a very short time in that period and understand that you didn't receive your deck caps.

I'll get you the caps immediately. We have white, grey and beige. I saw you needed 28 so we will supply you with those plus extras. We will get them to you within 2 days.

Thanks and please confirm.

****


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.