BBB Business Review

BBB Accredited Business since 02/28/2013

Pinch-A-Penny #52

Phone: (727) 736-5299Fax: (727) 734-25461120 Overcash Dr, DunedinFL 34698-5596View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 02/28/2013

BBB has determined that Pinch-A-Penny #52 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Pinch-A-Penny #52's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Pinch-A-Penny #52

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/02/2013Problems with Product / Service | Read Complaint Details

Made approximately $500.00 for a filter housing and it has leaked since purchase. WITHIN WARRANTY TIME PERIOD.
Have brought lid of housing to store on 6 occasions and they keep replacing the hair release valve instead of replacing the lid. I believe it is defective. Now they want me to pay an additional $90.00 to replace the lid. If they would have replaced the lid from the beginning, we wouldn't have this problem.

Desired Settlement
just for them to replace the lid as it continues to leak and then I have to keep adding water to the pool; which costs me more money. I have been a long standing good customer and have spent alot of money with these people.

Business Response
I'm sorry to see that this customer decided to take this complain in this route. It is totally UNFAIR to us due to the fact that she has been complaining about a filter's leak that is no longer under warranty per the manufacturer. We on the other hand, have been trying to help her filter's situation at no charge at all. We have gone out of our way sending our technician to her house at no cost to try to resolve her problem. We also try new parts at no charge (at our cost) when we didn't have to do so, but we tried out of our hearts any how.

Additionally, we offered to split the cost of the replacement lid with her but she refused. We are still willing to do that if she decides to accept our offer.



**** ******

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. ****** is not being truthful. This leak has been going on since 3 months after installation which was wellwithin the year warranty. They have replaced the air release valve a total of 6 times instead of replacing the defective lid. If they would have done the right thing to begin with, we would absolutely not have this problem. They dragged it out so now the warranty has expired. This is very disturbing to me as this Pinch a Penny has been my store for 11 years.

Final Business Response
Mrs. ******'s declaration are not true. The first time we heard of a leak the filter was already out of warranty (more than a year had passed). However, we tried fixing it at no charge. Furthermore, we are still willing to help her solve the problem. We are not hidiing, we are here to help all of our customers so she is welcomw to come back.
Thank you,

Additional Information

BBB file opened: 11/16/2009Business started: 12/29/2006
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL33773
(727) 582-3100

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395

BBB records show a license number of I-CPC1457577 for this company, issued by Pinellas County Construction License Board. Their web address is

Type: County Construction Lic.

BBB records show a license number of CPC1457577 for this company, issued by Construction Industry Licensing Board. Their web address is

Type: Department of Business and Professional Regulation

Type of Entity


Incorporated: December 2006, FL

Contact Information
Principal: Mr. Alex Alcala (President)Ms. Mary Alcala (Vice President)
Business Category

Swimming Pool Equipment Supplies

Alternate Business Names
JASA Group, Inc.

Map & Directions

Map & Directions

Address for Pinch-A-Penny #52

1120 Overcash Dr

Dunedin, FL 34698-5596

To | From


1 Locations

  • 1120 Overcash Dr 

    Dunedin, FL 34698-5596

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Pinch-A-Penny #52 is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Web Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Swimming Pool Equipment Supplies


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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