BBB Business Review

This Business is not BBB Accredited

Stevens Pools the Second Generation Inc.

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(813) 949-470224901 George Rd, Land O LakesFL 34639-5448http://www.stevenspools.com

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BBB Accreditation

Stevens Pools the Second Generation Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Stevens Pools the Second Generation Inc.'s rating include:

  • Failure to respond to one complaint filed against business.

Factors that raised Stevens Pools the Second Generation Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Stevens Pools the Second Generation Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
07/13/2015Guarantee / Warranty Issues | Read Complaint Details
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Complaint
I contacted them regarding leak in the pool under warrantee. Left a message with the office manager 2 weeks ago, No response yet. Phone not in service
Stevens pools built my pool in 2011. It is still under warranty. It seems to have a leek as the water level goes down by 3 inches in 2 days up to the schemer level. I had called the company 2 weeks ago. The office lady assured me that I was going to be contacted by the owner in a few days. I waited and finally attempted to reach today. It says that the phone is no longer in service.

Desired Settlement
Diagnostics and repair.

Additional Information

top
BBB file opened: 03/19/1990Business started: 01/01/1978New Owner Date: 01/01/1992
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Pasco County Contractor's License
7530 Little Rd
New Port Richey, FL 34654-5598
(727) 847-8009

Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL 33610-5428
(813) 272-5600

BBB records show a license number of RP0060188 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of 006562 for this company, issued by Pasco County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of RP0060188 for this company, issued by Hillsborough County Contractors License.

Type: County Construction Lic.

Type of Entity

Corporation

Incorporated: August 1992, FL

Contact Information
Principal: Mr. Shane Stevens (President)Ms Lora J Stevens (Manager)
Business Category

Swimming Pool Contractors, Dealers, Design, Swimming Pool Equipment Supplies

Products & Services

This company builds concrete swimming pools, custom painted tiles, small pool controller locally in Lutz, Land O'Lakes and Wesley Chapel.

Alternate Business Names
Stevens Pools 2nd Generation

Customer Review Rating plus BBB Rating Summary

Stevens Pools the Second Generation Inc. has received 3.2 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B-.

BBB Customer Review Rating plus BBB Rating Overview

Map & Directions

Map & Directions

Address for Stevens Pools the Second Generation Inc.

24901 George Rd

Land O Lakes, FL 34639-5448

To | From

LocationsX

3 Locations

  • 235-H Conner Drive 

    Land O Lakes, FL 34639

  • 24901 George Rd 

    Land O Lakes, FL 34639-5448

  • 2734 Land O Lakes Blvd 

    Land O Lakes, FL 34639-4912

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Stevens Pools the Second Generation Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Swimming Pool Contractors, Dealers, Design

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.