Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Pool Troopers has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Pool Troopers

              5015 W Waters Ave STE A Tampa, FL 33634-1317

            • Pool Troopers

              3547 53rd Ave W STE 202 Bradenton, FL 34210-3489

            • Pool Troopers

              5077 Fruitville Rd STE 109-304 Sarasota, FL 34232-2272

            • Pool Troopers

              1217 Cape Coral Pkwy E STE 192 Cape Coral, FL 33904-9604

            • Pool Troopers

              16880 Gator Rd STE 202 Fort Myers, FL 33912-5914

            Business ProfileforPool Troopers

            Pool Maintenance
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.49/5stars

            Average of 81 Customer Reviews

            Customer Complaints

            62 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers swimming pool and spa remodeling, renovations, repair, service, and weekly maintenance.

            Business Details

            This is a multi-location business.

            Find a Location

            Pool Troopers has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Pool Troopers

                5015 W Waters Ave STE A Tampa, FL 33634-1317

              • Pool Troopers

                3547 53rd Ave W STE 202 Bradenton, FL 34210-3489

              • Pool Troopers

                5077 Fruitville Rd STE 109-304 Sarasota, FL 34232-2272

              • Pool Troopers

                1217 Cape Coral Pkwy E STE 192 Cape Coral, FL 33904-9604

              • Pool Troopers

                16880 Gator Rd STE 202 Fort Myers, FL 33912-5914

              BBB File Opened:
              7/1/1980
              Years in Business:
              72
              Business Started:
              1/1/1952
              Business Incorporated:
              1/18/1966
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of CPC056833 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              BBB records show a license number of I-CPC056833 for this business, issued by Pinellas County Construction License Board. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Pinellas County Construction License Board

              7887 Bryan Dairy Road Suite 133

              Largo FL 33777

              (727) 582-3100

              https://www.pcclb.com

              BBB records show a license number of CPC056833 for this business, issued by Hillsborough County Construction License Board. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Hillsborough County Construction License Board

              5701 E Hillsborough Ave Ste 1140

              Tampa FL 33610

              (813) 307-1787

              https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

              BBB records show a license number of CPC056833 for this business, issued by Manatee County Construction License Board. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Manatee County Construction License Board

              (941) 749-3047

              http://www.mymanatee.org/home/government/departments/building-and-development-services/building-permitting/contractor-licensing/contact-information.html

              BBB records show a license number of LI5773 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 8/31/2026.

              These agencies may include:

              Florida Department of Agriculture & Consumer Services

              2005 Apalachee Pkwy

              Tallahassee FL 32399

              (800) 435-7352

              https://www.fdacs.gov

              BBB records show a license number of EC13007223 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              BBB records show a license number of CPC1458925 for this business, issued by Florida Department of Business & Professional Regulation. The expiration date of this license is 8/31/2024.

              These agencies may include:

              Florida Department of Business & Professional Regulation

              2601 Blairstone Rd

              Tallahassee FL 32399

              (850) 487-1395

              http://www.myfloridalicense.com/dbpr/

              Type of Entity:
              Corporation
              Alternate Business Name
              • Bay Area Pool Service
              • Bay Area Pools and Spas, LLC
              Business Management
              • Mr. Garold Crayton III, Managing Member
              • Ms. Hillary Rymer, Vice President of Marketing
              • Mr. Mark Patton, CEO
              • Mr. Adionicio Gonzalez, CFO
              Contact Information

              Customer Contact

              • Mr. Garold Crayton III, Managing Member
              • Mr. Christopher Neatherly, License Holder
              • Ms. Hillary Rymer, Vice President of Marketing
              • Mr. Mark Patton, CEO
              • Mr. Adionicio Gonzalez, CFO
              • Mr. Walter Pletcher, License Holder
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              62 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              date 02/28/2024 he came to move my salt cell from the ground to knee level.he was here less than an hr he used approx 6ft of PVC and adhesive Pool Dr charged me $57.74 which they debited out of my account then presented me with a bill for $297.46. TOTAL $355.20.....absurd!!!!!! I want money back as I was NEVER told the amount even when the tech was here. He said "I dont deal with the bill, home office does"?????? I had no idea how much this would cost or I would NOT HAVE USED POOL DR!!!!
              Read More

              Customer Reviews

              81 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Craig S

              5 stars

              03/12/2024

              I am currently living in a complex that uses Pool Troopers to keep our pool clean. As someone who used to clean pools myself when I was younger, I have to say they do an amazing job. ******* seems to be our assigned technician. He is awesome!! The pool is spotless, he is super friendly, and as someone who likes to swim laps daily, I am confident that the pool is going to be in tip top shape. Highly recommended!

              Local BBB

              BBB of West Florida

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.