Had P&R sod Co, put sod in Holiday FL. front yard on 6\18\14. Which was a week later than they originally told me. My ****** was home the day of instillation and informed me the grass was half brown on pallets when delivered and after installation didn't look much better. When I made contract for installation with one of owners ***** ******, he told me they would leave a packet of instuctions of care with my tenant when he gave them the check. All my tenant recieved was watering instructions, which he followed. I talked to my tenant and he told me the grass was patchy and only half green, one piece of sod was even put in upside down (which he righted) and a patch was missing by driveway I live in Brandon (manage renting house for my cousin) so it was 7 days when I first saw lawn. It didn't look very good, patchy and brownish. My tenant said it looked just a little better than first day. I said lets give it a couple weeks and see. Weeks went by and it didn't look much better and still no instructions were delivered. Every time I called I got excuses of why no instruction package,its in the mail,I'll go by today and deliver etc.. Finally talked to someone 3rd week and told me to use scotts starter fetilizer and cut 4th week. Which I did, still looked bad. Whenever I called and asked to talk to Mr. ****** he was in a metting or gone for the day or out of town etc.. When I finally got to talked to Mr. ****** it was all my Renters and my fault why grass was BAD. He did stop by to see (a couple days after he said) and called me and said to re fertilize and then he'll look again and we could split the cost on what needed replacing then. Really.... I'm not paying anything more to this Company.I have pages of notes for everything I.ve been through with this. It has been 3 months now. Mr ****** was to contact me 2 weeks ago with cost to replace Blvd. Still have not heard from him. I'm done!!!!
Product_Or_Service: new front yard sod
Replace all dead parts of lawn free of charge, Blvd by road in particular.
We keep a running log of any complaint activity that comes in on any of our accounts. It clearly states on our contract that care and maintenance of the new lawn is the customers responsibility. In this case the customer does not live in the house and has to rely on the word of her tennant as to what was or was not done. We understand that she wants to maintain a good relationship with her tennant. But the facts are clear. The yard has a sprinkler system. The tennant chose to spot water the new lawn with a fan sprinkler instead. We don't know , of course, but the tennant is probably responsible for the water bill as well.In any event, the yard originally was watered just enough to root the new grass in, and then wasn't watered properly after that. Our inspection on Aug. 7th, verified this. The soil was powder dry and 60% of the yard was dying from lack of water, however all the grass had rooted in.We left Mrs. ***** a message stating this. On Aug.14th we went out again. The rains had started by than and the grass looked much better because it was being watered properly. On sept. 8th Mrs. ***** called again. We returned her call but had to leave a message. On Sept. 10th she returned our call and we agreed to inspect the lawn again.Once more we went out. We called her back on that day and left a message that even though we were not responsible we would be willing to help out and share the cost of replacing the lawn. Her share would be $460.00. She did not return the call. We feel we have been diligent and more than fair with Mrs. *****. The offer still stands for $460.00. But she has to realize that the new lawn will not fair any better unless the tennant is willing to water and maintain correctly.
(The consumer indicated he/she DID NOT accept the response from the business.)
First off My Tenant has been at the property for going on 5 years and is very conscientious. He watered per instructions using sprinkler system and waterfall sprinkler. Also I paid Water bill for this period. so no reason not to water.
Mr ****** has made nothing but excuses how my tenant and I are responsible for the crappy lawn they installed (Brown and patchy).
As for the dates he has given he has left out a great many. I called 6/27 talked to guy in office( I believe **** is name),no fertilizer or cutting instructions, he said he would take over today. 7/1 called tenant nothing delivered. called P @ R 7/11
same guy said "it was mailed". 7/16 and 7/17 left messages still nothing. talked to **** 7/18 he said 'Moog mailed it , but I'll deliver today. then gave me instructions over phone to cut after 1 month and fertilize with Scotts Starter. Which I did. Never got instructions still. 7/28 talked to tenant after fertilize and cut looks same "BAD", he also said googled BBB and alot of same complaints as ours.
8/14 talked to Rhyan he said I should Fertilize again and we'll go from there. I called 9/8 2 weeks after I frertilized Talked to (****) told him have Rhyan go look,and also tenant said,"he found that they burried 2 of my sprinkler heads", (****) said he would tell him. 9/11 Rhyan left me message "Patchy spots on main lawn and blvd. is dead, he would split cost with me. I called him back and he
said (I'll run the numbers and get back to you by tomorrow. I said "O.K." but never said I would split cost, just wanted to know what more he wanted to charge me. Never did get a call or message (of $460 he writes about in response to my review), in which instead of any apology he is still taking pot shots at my tenant.
In closing I had to pay for two sprinkler heads to be dug up and replaced. 9/15 my grass cutting guy called and told me my new sod has bugs. I had a lawn care come out and told me its full of chinch bugs...."only new sod, not the rest". I told him I've been having problems with it from day one (half brown from 1st day on) He said from the looks of how bad it is, we've had bugs for months. Just as I said, it looked half dead when I saw it a week after it was put in. So now I'm also paying for bug guys until they can bring it back. Wish I would have called him in the beginning.
So this is why I did not call P @ R again. I'm leaving it in the BBB's hands!!!!