Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Jellen Products, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforJellen Products, Inc.

            Skin Care

            Additional business information

            Additional Info:
            Please contact Ms. Amanda Mingione at 800-563-7170 for any customer service questions.
            See all additional business information

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Jellen Products, Inc. is an online retailer of portable skin rejuvenation machines for personal and professional use.

            Products & Services

            - Portable high frequency facial machines.
            - Red, infrared, and blue light therapy devices.
            - Ultrasonic skin care devices.
            - Microcurrent facial toning systems.
            - Low level lasers
            - Facial steamer units

            Business Details

            BBB File Opened:
            4/30/2009
            Years in Business:
            20
            Business Started:
            1/1/2004
            Business Incorporated:
            2/1/2008
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Mr. Thomas McDermott, Manager

            Customer Contact

            • Mrs. J. Wormuth, President
            • Mrs. Melissa Eger, Customer Relations Specialist
            • Mr. Scott Wingerter, Manager
            • Mr. Thomas McDermott, Manager
            Additional Contact Information

            Fax Numbers

            • (270) 518-8688
              Primary Fax

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Mreview R

            12/19/2023

            Unpleasant Experience with Jellen Products, Inc. - Safety Concerns and ************************** I recently purchased a product from Jellen Products, Inc. and unfortunately, my experience has been quite disappointing. Upon receiving the product, I was dismayed to find that it was not securely sealed with plastic wrap, raising concerns about its safety and authenticity. Additionally, when attempting to return the item due to this safety issue, I encountered a series of challenges.Firstly, the return label was not included in the package, and despite my request for a physical label to be mailed via the post office, I was told that it was sent electronically. This not only caused unnecessary delays but also made the return process more complicated than it needed to be. Furthermore, I was disappointed to find that the company refused to issue a refund, leaving me frustrated and dissatisfied.I believe it's crucial for a company to prioritize the safety of its products and ensure a smooth and customer-friendly return process. Unfortunately, my experience with Jellen Products, Inc. has left me questioning the reliability of their products and the effectiveness of their customer service. I strongly urge the company to address these issues promptly to maintain customer trust and satisfaction.

            Jellen Products, Inc. Response

            12/20/2023

            Hello! We apologize but we are not members of the BBB. It appears that you purchased our product through Amazon and as such, we are required to adhere to Amazon's return guidelines. Most retailers, including Amazon do not include return shipping labels with their orders. We are so very sorry but return labels must be requested by the customer. We, along with Amazon are confused because we have tried our very best to assist you with returning your product for a full refund several times by sending you a pre-paid shipping label. I believe that Amazon even requested that *** come to your house to pick up your return. We are really not sure what more we can do to make you happy. Is it possible that you may not have a printer to print the label out? If this is the case, we wish we had known sooner and would be more than happy to send you a return label through the mail. We would gladly issue you a full refund but it appears that given all of the negative comments that you have placed here, on Amazon, etc. it may be too late to do so... If you have any questions, please let us know. We are a small, women-owned business that takes pride in our amazing customer service and **********************. We have no hard feelings and wish you so much peace and happiness!

            Local BBB

            BBB of West Florida

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.