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          Find a Location

          True Freedom has 1 locations, listed below.

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            • True Freedom

              8250 Bryan Dairy Rd STE 350 Largo, FL 33777-1361

              BBB Accredited Business

            Business ProfileforTrue Freedom

            Senior Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/31/2011

            Years in Business: 16

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            True Freedom offers home care service contracts for seniors who are unable to obtain traditional Long Term Care/Home Care insurance.

            Products & Services

            True Freedom Plans offer four options to access between 1,500 to 10,000 home care service hours that can be utilized in the future. Service includes assistance w/meal preparation, dressing, bathing, toileting, hygiene, grocery shopping and much more.

            Business Details

            BBB File Opened:
            4/29/2009
            Years in Business:
            16
            Business Started:
            2/13/2008
            Business Incorporated:
            2/13/2008
            Accredited Since:
            10/31/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • American Senior Services, Inc.
            Hours of Operation

            Primary

            M:
            8:30 AM - 4:30 PM
            T:
            8:30 AM - 4:30 PM
            W:
            8:30 AM - 4:30 PM
            Th:
            8:30 AM - 4:30 PM
            F:
            8:30 AM - 4:30 PM
            Business Management
            • Mr. Robert Doolan, Vice President
            • Mr. Robert D. Gross, President
            Contact Information

            Principal

            • Mr. Robert D. Gross, President

            Customer Contact

            • Mr. Robert Doolan, Vice President
            • Mr. Robert D. Gross, President
            • Mr. Chen Randall, Chief Administrative Officer
            Additional Contact Information

            Fax Numbers

            • (727) 545-5550
              Primary Fax

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            True Freedom ("TF") obtains contracts from clients under which clients promise to pay monthly, quarterly, or annual fees for home care plans for seniors. I and my wife *****, signed separate contracts for this service on September 4, 2020 (copy attached Rays Contract). With **** Contract an initial first year full payment of $4,845 was made for the Platinum (highest level) level of ****** hours of lifetime care. Our next quarterly payments were due March 4, 2023 with a grace ****** until early April, 2023. It was a quarterly payment for $997.50 for ***** and $1,282.50 for *****. ***** and ***** never received an invoice and this quarter, hence we did not make payment on time. TF cancelled shortly thereafter.TF should refund to the *********** the difference in the fees paid to them and the cost of any care provided to them pursuant to the contract.TF markets itself as a company that provides home care for seniors with messages such as "senior home care is true freedom and be prepared for your future, plan ahead. In total, e we have paid invoices of total of $25,000 to ASSI/True Freedom .TFr wrongly cancelled us at a time when we needed their services the most. TF has deduced that ******* and ***** would be needing more care as they age thus and took advantage of a technical provision in the contract to, basically, work a forfeiture.If TF is going to do business this way, they should refund the amounts paid, net of the benefits provided. This is about $25,650 of contract payments less $4,500 of benefits provided for a refund claimed of $21,150.If TF can collect substantial sums from clients before they need benefits, and then terminate the contract for highly technical reasons shortly after the clients need benefits, they will make a great profit off senior individuals in need of home care who cannot qualify for long term care insurance. This business model is predatory, unethical, and immoral and should be stopped.
            Read More

            Customer Reviews

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            Local BBB

            BBB of West Florida

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