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          Hancock Seed Company has 1 locations, listed below.

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            Business ProfileforHancock Seed Company

            Bulbs
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/8/2009

            Years in Business: 46

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company offers wholesale and retail sales of grass and other seeds and bulbs.

            Business Details

            BBB File Opened:
            3/26/2003
            Years in Business:
            46
            Business Started:
            1/1/1978
            Business Incorporated:
            12/8/2000
            Accredited Since:
            4/8/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of S000987 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            Type of Entity:
            Corporation
            Alternate Business Name
            • Hancock Farm & Seed Co., Inc.
            Business Management
            • Mr. Christopher R. Hancock, President
            • Mrs. Jaclyn Hancock, Vice President
            • Ms. Denise Rush, Secretary/Treasurer
            Contact Information

            Principal

            • Mr. Christopher R. Hancock, President

            Customer Contact

            • Mr. Christopher R. Hancock, President
            • Mrs. Jaclyn Hancock, Vice President
            • Ms. Denise Rush, Secretary/Treasurer
            Additional Contact Information

            Fax Numbers

            • (352) 567-0801
              Primary Fax

            Phone Numbers

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/26/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased a seed mixture from Hancock that stated on their website would be 5% microclover. I specifically purchased this mix because of that mixture percentage which I needed for the area I would be seeding. When I received the mix, the label showed that it had ****% microclover. I reached out to the company via email and was told "Our blend percentages listed on the website are approximations, and subject to change based on availability.We try to keep our Microclover blend between 3-5%, due to the fact that too much clover will take over the grass in the blend." First of all, I know how much clover I wanted and made the purchase based on that. Second, it wasn't even 3%. It was less than half of what was listed on their website. I asked if I could return it, but they would not allow a return because I had already opened the bag. I asked for them to send me additional microclover seed to bring the mix to the correct percentage and they would not do that either. I could understand if the mixture was slightly short of 5%, but it was less than half of that. If I'd know that was a possibility, I never would have ordered it. I would like a refund (not a store credit) or I would like them to send me additional clover seed at no cost to me since it should have been in the mix already.
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Katrin W

            08/30/2023

            We spent about $1,000 in Bahia seed with Hancock Seed Company, originally to fill some spots on our pasture. Prior to seeding we completed trials with various conditions to see which will be the best to use. We learned the seed won't germinate no matter what. Pictures were sent, the support was focused on excuses like too deep in the soil, ** value too high. After we proved the ** was exactly what Hancock required, they stopped responding. We addressed the lack of germination multiple times and got all kind of excuses over a period of 4 months. Our request to refund the money was ignored. We read in reviews on BBB Hancock would be willing to "work with the customer" which also isn't true. They just ignore you and how you give up. That company needs to be reported, no other company can keep your money for a product which does not perform at all. Imagine you purchase a car and the engine does not start. How can the seller make it look like it's your fault and ignore your complaints?

            Hancock Seed Company Response

            09/21/2023

            There are many factors when planting seed which will affect the germination and growth. Seed requires specific temperatures, depth, moisture, sunlight, pH and much more. We do our best to provide customers with planting instructions because something as little as seed depth can be extremely significant in the results of germination. 1/4 inch can be the difference of successful germination and no germination. Assisting our customers through the planting process with education and experience allows us the pleasure of helping to achieve beautiful, lush lawns/pastures. We were happy to work with the customer to have a successful planting! In addition, the seed was tested by a third party laboratory to ensure germination was not only above the legal minimum, but it was also at our high quality standards. We encourage you to check out our planting guide here - https://hancockseed.com/pages/planting-seed-tips.

            Customer Response

            09/30/2023

            Hancock Seeders, l just want my money back. You can explain and excuse your problems or difficulties to germinate to whomever you want, all the bad reviews speak for themself. I bought seed from Tractor Supply and everything worked just great. I don't need your seed no longer, it's packaged and ready to return, if you like, l even bring it back to you. Since you tested your product and you are convinced about it, you should have no problem just taking it back and reimburse me and we just forget about that disaster. I assume your service and confidence does not go that far and you will leave me sit on my $1,000 bad investment. Feel free to surprise me, l would at least have something positive to say about Hancock No-germination seed.

            Local BBB

            BBB of West Florida

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