Business ProfileforAlan's Roofing, Inc.

I have a recent leak (December 2021) in my property after a few days (less than a week) Alans came to fix a major issue that started back in 2019 when I purchased my roof with them and they finally decided to fix it. I called them the week of Christmas to explain that after the work they did, a new leak showed up on the ceiling inside my house, which after numerous calls they came and fixed the same area they worked a few days before and took photos of the inside ceiling to discuss with management how will that be covered. After coming back from holiday vacations the first week of 2022, I had contacted Alan's to get an update on the resolution for the damages on my ceiling, which again after numerous calls, they contacted me back on 1/11/22 around 7 pm to inform me they will not cover any of the inside damages as those were caused by the A/C venting, which it was the reason the came the first time as the venting was removed and they had to put shingles on the roof to cover the hole. I have insurance with Alan's roofing which would cover all these damages, caused by the poor quality of their job. I also have proof, documents for all these issues with them since they were contracted. I am seeking them to finish the job as I have already covered out of my pocket other expenses related to this that they didn't want to assume under guarantee. I will be happy to expand on issues from back 2019 and does a sequence of events.