I purchased a roof from ******** Roofing and Construction the end of September of 2012 in the amount of $13,468.00. The job was completed and paid in full around the end of November of that year. They were very good at selling their "Family owned company" but when it came to their quality of work and respect for our property, they fell short in every way. They neglected to roof over the chimney and when they came back out to do so, they didn't match the materials. The shingles are not lined up properly where they meet and we have many angles in our roofline, also the shingles do not lay flat. They are dimensional shingles, however, they should lay flatter than they do. When I questioned them about it, I was told that it takes several months of very hot weather for them to flatten out. We've had that, and they clearly have not done it. Thirdly, in the front of the house, on the second story, under one of the windows, they got tar on the siding. It looks terrible and even when I got the house painted, at several thousand dollars, it didn't cover it up. My neighbor asked me who did our roof, as if to say, in the nicest way, how badly it looked. I would never recommend them and they advertise in our subdivision's magazine and our neighborhood's mailer's frequently. I don't want them doing to my neighbors what they did to me. Their workmanship is sub-quality and does nothing to add to the value of one's property.
Contact Name and Title: ****** ********, Mktg
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@westfallconstruction.com
Good Day. We replaced this roof in 2012. There are no active leaks or functional issues with the roof. I had my senior tech come out to her house on 3/18/14 after we received a complaint from this customer on anther website. My most experienced, senior technician evaluated the roof (again). He found no issues with it. Her complaints are minor and aesthetic in nature around the chimney and a gap at her gutter near the pool cage where leaves get in - at which her husband repaired. We are not a pool cage contractor.
We left a door knocker that we were at her house, as no one was home. I even called personally and tried to follow up, but no one returned my call.
We will attempt to reach out again to resolve this matter.
This response was provided verbally to BBB:
I never said anything about the roof leaking. I just said that the roof was poorly done and it was. They did replace the roof and they were the highest quote that we got but we went with them because they promoted themselves as Westfall Construction (not just a regular roofing company) and as being family owned and operated. I chose them because I told them at the time this wasn't a simple roof job. We have solar panels on almost the entire roof of the house, pool and hot water heater, they had to be taken off and then put back on. We also have the pool cage on part of the roof. We chose them because this wasn't just a simple roof job. They were very sloppy in the front of the house when they put tar on the roof. Yes, these are aesthetic things but it is the job as a whole. Just because the roof is functional doesn't mean the job as a whole is right. I tried to get them to address this right away when they finished the roof at the end of 2012.
The next issue came when we realized they did not replace the roofing material on the exterior chimney part. We did not notice it until they were already off the job site. My husband did call them and told them about the issue. They did come out and replaced the roof but when they put the strip that goes around the house (fascia I believe), we chose grey because it matched the house. When they came back to do the chimney they put white instead of grey so it sticks out and looks bad. I have complained to them about that but it hasn't been addressed.
As far as my husband repairing the gap in the gutter, he isn't a professional roofer but he tried to get up there and fix it anyways because they weren't coming back. This had to be fixed because leaves were getting into the pool area and could have stained the deck area. That issue has been addressed by us.
If they came out and left a flyer I was not aware of it. I did talk to someone from the company who was wonderful and I thanked her for listening to my concerns but they have never done anything to make this right. They market themselves very heavily in *********** ******* where I live and they are not the company they said they are.
I just want the trim on the chimney to match the rest of the house. The only other thing is with the tar on the roof but I have been told by a company who painted my house that there is nothing that can be done to get it off so I will have to live with that.
Final Business Response