BBB Business Review

BBB Accredited Business since 02/15/1991

Arry's Roofing Services, Inc.

Phone: (727) 362-2230Fax: (727) 934-6793View Additional Phone Numbers401 E Spruce St, Tarpon SpringsFL 34689-4015View Additional Web AddressesFacebookTwitterLinkedIn

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Description

Arry's Roofing is a family owned and operated roofing business that has been offering services since 1990. They use energy efficient and innovative products that comply with the newest green product standards. We offer new construction, re-roofs, repair and maintenance, roof leak detection, specification & roof system design options, all-inclusive sheet metal fabrication, and roof ventilation.

BBB Accreditation

A BBB Accredited Business since 02/15/1991

BBB has determined that Arry's Roofing Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Arry's Roofing Services, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Arry's Roofing Services, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
03/29/2013Guarantee / Warranty Issues | Read Complaint Details
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Complaint
Arry's has been avoiding providing us with a written warranty for 10 months now. They claim paperwork issues with their material providers.
We bought this house contingent on a new roof. Both sellers, buyer and real estate agent all agrred on Arry's. Arry's agreed to provide us, the buyer, with a 30 year warranty after the seller paid them.

Arry's was paid.

We immediately had a leak which was only partially repaired and they have been making excuses for not providing a warranty since.

Desired Settlement
A wriiten warranty. I wish it could be for another roofing company, as I question what their warranty will actually be worth.

Business' Initial Response
This response was taken verbally by BBB:

The person filing the complaint purchased a home from our customer who had a roof installed April 2012. The customer contacted us on October 31, 2012 asking for the warranty to be transferred into their name. I responded to her with the process to transfer the warranty. She sent her request to GAF asking them to transfer the warranty into her name. They responded to her on November 26 saying that the transfer had to be requested within 60 days of the sale of the property that the request was denied. We are trying to help the customer in going back to GAF to get the warranty transferred. The customer purchased the home April 30, 1 month after we finished the roof. We received information from GAF last week that the warranty was going to be transferred outside of their normal procedure because of our relationship with them. I sent the customer a message over the weekend and this morning to let them know. Should the need arise for warranty repair prior to receiving this from GAF, the customer is covered under our 2 year warranty agreement.

Consumer's Final Response
Arry's response is completely inaccurate and no one offered us coverage while this was being sorted out... The matter is no closed as we contacted a local news station, 8 On Your Side and received our written warranty the next day. I do not believe that without this would have been resolved without the locals news stations interest.

We enquired about transferring the roof warranty prior to buying the home and were told (by an Arry's representative that we could). That same person strung us along for months before the complaint made it to the office in October. You can see that it now nearly April again and this was just resolved. I do not think that this matter was handled with good ethics or customer service in mind.

Additional Information

top
BBB file opened: 02/07/1991Business started: 07/16/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL 33773
(727) 582-3100
http://www.pcclb.com

Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL 33610-5428
(813) 272-5600

Pasco County Contractor's License
7530 Little Rd
New Port Richey, FL 34654-5598
(727) 847-8009

Hernando County Contractor Licensing Div
789 Providence Blvd
Brooksville, FL 34601-3043
(352) 754-4050

BBB records show a license number of CCC1326986 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of I-CCC1326986 for this company, issued by Pinellas County Construction License Board. Their web address is http://www.pcclb.com.

Type: County Construction Lic.

BBB records show a license number of CCC1326986 for this company, issued by Hillsborough County Contractors License.

Type: County Construction Lic.

BBB records show a license number of 003702 for this company, issued by Pasco County Contractor's License.

Type: County Construction Lic.

BBB records show a license number of CCC1326986 for this company, issued by Hernando County Contractor Licensing Div.

Type: County Construction Lic.

Contact Information
Principal: Mr. James "Arry" Housh (President)Customer Contact: Mr. Matthew B. Housh (Vice President)Mrs. Rebecca M. Housh (CFO)Mr. Stephen B. Housh (COO)
Business Category

Roofers, Contractor - Roofing Spray Foam Insulation, Commercial Roofing, Contractor - Metal Roofing, Contractor - Tile Roofing, Sheet Metal Companies, Contractors - Sheet Metal, Roof Cooling Systems Suppliers, Roofing Consultants, Waterproofing Contractors, Flat Roofers, Roof Deck Companies, Roof Cleaners

Products & Services

Shingle, metal, tile & low-slope systems for residential and commercial roofs.

Hours of Operation
Mon: 07:30 AM to 04:30 PMTue: 07:30 AM to 04:30 PMWed: 07:30 AM to 04:30 PMThu: 07:30 AM to 04:30 PMFri: 07:30 AM to 04:30 PM
Service Area

Greater Tampa Bay Area

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

19 Photos

Map & Directions

Map & Directions

Address for Arry's Roofing Services, Inc.

401 E Spruce St

Tarpon Springs, FL 34689-4015

To | From

LocationsX

1 Locations

  • 401 E Spruce St 

    Tarpon Springs, FL 34689-4015(727) 362-2230
    (727) 938-9565
    (727) 756-1672

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Arry's Roofing Services, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (727) 938-9565
  • (727) 756-1672
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Additional Email Addresses

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on October 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Roofers

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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