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BBB Accredited Business since 04/26/2012

Handyworks Property Services, Inc.

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Phone: (727) 466-4376Fax: (727) 725-77991680 N Belcher Rd, ClearwaterFL 33765-1311

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Description

This company specializes in residential and commercial property renovations, home remodeling, and home improvements.

BBB Accreditation

A BBB Accredited Business since 04/26/2012

BBB has determined that Handyworks Property Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Handyworks Property Services, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/26/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to honor a contract or agreement

Complaint: Work on kitchen remodel has not beencompleted per our contract. Owner came on a weekend to get money in full and promised he would send employee.
After an initial delay to starting my kitchen remodel of over a week, employees were late, were on their phones, left early. I called the owner and he did make sure they were better about getting here on time and working. However, the man who planned the kitchen was fired prior to the job being complete. I was not notified and when this man showed up the next day to work, I did not (although I suspected) he had been fired. The owner showed up to inspect the job and I told him this employee was returning to complete and fix some damage he had caused to my cabinet. The owner said nothing about him no longer being employed. Naturally, he was not committed to returning. That weekend the owner called to say he wanted his money in full and a saw they had stored here. He promised he would send someone to finish the job. I emailed him with my complaints, he responded, but I have not seen anyone since before Thanksgiving. I emailed him again last week after the other worker called to ask me if anyone had come by. I have had no response. In the email I asked if he was planning on honoring his contract or if he prefer I hire someone else and send him the bill for the work still to be done on his contract. i.e. intall cabinet knobs and pulls, fix the damaged cabinet, and align the doors and draws so that they close properly.
The floor is now buckling and I am not sure of the cause. I do not think I mentioned this in my email, however.
The kitchen is planned well for the most part and the cabinets in general are beautiful. Some of the cabinets were ordered incorrectly and he left those not used for me to use as I wished.
I did have to purchase supplies like dry wall screws and tap coms that I did not expect. I would think they would be contractor supplied.
I am sorry it has come to this. I have waited and if I had not hired someone else to complete some of the work not contracted by this company, I would still not have the use of my kitchen. The job was begun at the end of October and is still not finished.
I do not think the intention was to leave my job undone. I think he might be embarrassed about how things played out and does not know how he wants to proceed.

Initial Business Response
I have just now received and read your letter and first off, let me offer my sincerest apologies and concem at your disappointment in HandyWorks and myself.

I did indeed delay your job and am solely responsible for the delay pending my return trip from Cuba. I never, however told anyone that it was delayed because you were not ready. I'm sorry that was told to you, but that was never relayed through me.

The morning start times were very much a problem and one that I do not have with any of our other employees, again, my sincerest apologies that you were affected by this. It was never my intention to switch out the workers by sending two additional carpenters to supplement the cabinet assembly. This was done after a conversation with you on the previous day after you had expressed your disappointment with the lack of progress and late start times. The two gentlemen I did send are very capable and, have assembled and installed many kitchens some of which are featured on our website. Both are long time employees and do impeccable work, are always on time and, except for taking a lunch break, work without stop. I feel you were lead to believe them incapable because ***** and ***** were feeling threatened by their presence on your job. Unfortunately, had they been the ones to start your job initially I know it would have gone much smoother and faster. However, since ***** had designed your kitchen and, he is obviously capable when he works, I felt like you already had a comfort level with him and he convinced me that he and ***** would be there every day early and get it done quickly as well.

As far as the cabinets being delivered early, I was told that they were ready for them and they would be at a stopping point without them. We try to deliver the cabinets directly from the distributor to avoid handling them twice and thus avoiding any potential damage that can occur in handling them twice. My apologies again that you had to run to the hardware store or even have to supply materials that is inexcusable on our part. If you would kindly supply me with your receipts and time involved I will make sure that you are reimbursed immediately.

When last we spoke you conveyed that you were completely happy and, to the best of my knowledge, we had fulfilled our contract. You were just waiting on your counter tops which you had contracted with another source. I do not know who you contracted with for your counter tops or even what type of tops you chose. Had you asked me for a recommendation I would have referred you to MJR Granite and Stone in Safety Harbor. We have a lot of leverage with them and, they give us priority in expediting their installations.

You did mention that ***** said he would be back to touch-up a couple of areas and I believed he would do that. Again, my apologies and shame on me for not following up with you to make sure that he followed through. ***** was let go for a number of reasons that I will not get into but some do revolve around his attendance and tardiness at your job.

Even when I delivered your final Invoice I was never made aware of nor did I see any damage to your cabinets let alone that it has not been fixed. Did we damage or install a damaged cabinet? Again, my sincere apologies and I will follow up with you to resolve this.

Because of a number of factors it is impossible for me to visit every job on a regular basis. I did make site visits to your project that I am sure you were not made aware of and, during the times I couldn't stop by I tried to call you to make sure you were happy with the work and the progress. I was also in touch with ***** and/or ***** every day to make sure that things were progressing without delay or incidence.

******, every time you've called me with a concern I have responded immediately. The best way to deal with ongoing problems is to still contact me directly so that I am aware of the problems and can help resolve them for you. Please believe that there has never been any attempt to bully, harass or, discriminate against you, nor would I ever expect you to accept incomplete or inadequate workmanship. Our core values revolve around treating every customer with integrity and fairness. Your project has certainly been the exception to our Business Model and, not the rule. We take our commitment to our customers very seriously because 90% of our business comes from past customers and their referrals. As with every business, not every job goes smoothly and as intended. But, I can assure you we have always cared enough to try to do the right thing.

I will contact you tomorrow to schedule a visit to assess what we have not completed in our contract and, to look at your damaged cabinet. Again, my sincerest apologies and please be assured that I am at your service.

Sincerely,
**** ******

Initial Consumer Rebuttal
This response was provided verbally to BBB:

I haven't heard from the company since before Thanksgiving. I have already paid in full for the job and it is not done. My email to him did not mean I do not want them to come back out, I just meant he didn't need to schedule a visit to come look again. He knew what needed

1. Knobs and pulls need to be installed
2. Trim work at bottom of pantry (molding) - needs to be ordered and installed
3. Cabinet door hinges need to be leveled and tweaked to close properly
4. Damage to face of cabinet needs repair
5. Overspray on ceiling, need to be painted
6. Floor in kitchen is buckling due to possible sub floor, needs to be looked at.

I have no problem with the company coming out, or if they prefer I would accept reimbursement to hire another contractor to complete these items.

Final Business Response
This response was provided verbally to BBB:

We followed up with the customer and she indicated everything is resolved at this time.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
A worker has been sent to install the pulls and knobs and the finish damage has been addressed as well as it can be. It is not perfect, but it is a hard fix and I can live with the results.
I am still waiting on the shoe moulding to be ordered and installed and am led to believe that because of the cost of ordering just that piece it will be ordered the next time Handyworks orders from the cabinet company.
The floor had buckled and I am assuming that they are trying to figure out the fix. The buckling is quite severe and I would like a solution to the problem short of taking out the cabinets and starting all over.
So, while I appreciate the response from this company to some of the issues, I am still waiting for completion.
I was told they would call me to let me know the solution and time to address it.
Thank you.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Additional Information

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BBB file opened: 12/03/2003Business started: 02/20/2002
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL33773
(727) 582-3100
http://www.pcclb.com

Department of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr

Business Tax Receipt/Clearwater & Clearwater Beach
100 S Myrtle Ave Rm 202
Clearwater, FL33756-5520
(727) 562-4567
http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp

BBB records show a license number of I-CBC1250779 for this company, issued by Pinellas County Construction License Board. Their web address is http://www.pcclb.com.

Type: County Construction Lic.

BBB records show a license number of CBC1250779 for this company, issued by Department of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr.

Type: State Construction Lic.

BBB records show a license number of BTR-0011441 for this company, issued by Business Tax Receipt/Clearwater & Clearwater Beach. Their web address is http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp.

Type: City Business Tax Receipt

BBB records show a license number of BTR-0012100 for this company, issued by Business Tax Receipt/Clearwater & Clearwater Beach. Their web address is http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp.

Type: City Business Tax Receipt

Type of Entity

Corporation

Incorporated: July 2002, FL

Contact Information
Principal: Mr. Michael S. Zelski (President)Mr. Sean P. Carbery (Director)Mr. Scott T. Loden (Treasurer)Ms. Rosemary D. White (Director)Ms. Karen C. Zelski (Vice President)Ms. Tiffany M. Zelski (Secretary)
Business Category

Remodelers, Soffit & Fascia, Stair Construction Companies, Deck Builder, Deck - Repair, Painters - Commercial or Residential, Commercial Painting Contractor, Painters, Door Installers, Windows - Wood, Windows & Doors - Installation & Service, Sunroom Solarium Construction Companies, Room Additions, Remodeling Services, Bathroom Remodeling - Walk-In Tubs, Bathroom Remodelers, Contractor - Remodel & Repair, Business Construction/Office Remodeling, Kitchen Remodeling, Kitchen Bath Remodelers

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Home Improvements

Map & Directions

Map & Directions

Address for Handyworks Property Services, Inc.

1680 N Belcher Rd

Clearwater, FL 33765-1311

To | From

LocationsX

2 Locations

  • 1680 N Belcher Rd 

    Clearwater, FL 33765-1311

  • PO Box 953 

    Safety Harbor, FL 34695-0953

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Handyworks Property Services, Inc. is in this range.

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BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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