We hired the Property Management" Dragonfly Management Company" to manage our property in Lehigh Acres FLorida XXXXX since April 2014.
The agreement was they help to collect rent from out tenant. They will get a 10% commission from the rent payment. Otherwise, we do not need to pay any other service fee. We met the Broker(Owner) ******** ***** at our property on April 18 2014. She came to take all of the pictures from my property which she will knew what kind of furnture is there, and she will make sure everything was still in good condition. Starting in May, our tenant did not pay the rent and we had evicted them. Since we did not have any funds so that ******** was asking for payment in advance in order to process. We agreed with her and transferred the funds to her account immediately. We let them to handle all the process,until Jun 17 2014, we got an email from them and sent us all the damage furniture photos. which show how bad condition in our property. They did not collect our house keys and garage remote from our tenant. They don't even know what date the tenants left from our property. We noticed the situation and we called the police. When we went back to my property, everything was empty without furniture, but the house was dirty and smelly. Besides, we did not give authority to anyone to move out our stuff from our house. I sent twice emails to the Owner ******** , I need our locks and furniture back , they suppose to make every attempt to collect keys from the tenant before changing any locks. But she never gave us an answer instead she sent the outstanding bills to us for remove our stuff out of my property.
I have a copy of my email which was mentioned all of my furniture items , and I sent it by email to Dragonfly on April 17 ,2014. They knew those items were belong to us, I still need my furniture and door lock back. And I am disputing her invoices , because we never wanted her to do any repairs , including changing the locks prior to our approval.
Contact Name and Title: ******** *****/Broker
Contact Phone: XXX-XXX-XXXX
Contact Email: ********@dragonflyrentals.com
This complaint is only being filed because I asked Ms. *** to pay me for the electric bills and the invoice to change locks and take out trash. The house needed to be cleaned out because the previous tenants had left food in the refrigerator and the power was off. So, I had the power turned on and the refrigerator cleaned out and any trash removed from the property.
I did meet with Ms. *** at the property in the middle of April. (The same day her husband backed into my car.) I was there as a liaison between her and the tenant because she was very upset with the tenant because they were behind on their rent and she was unhappy with the condition of the carpet and the furniture that she had left in the property for the tenant to use. On that day, Ms. *** took property from the house and left other things there. I was not in the picture when the property was rented to these tenants. I have no way of knowing what the condition of the furniture or property was when it was first rented.
Further more, the tenants were evicted by my company. It is typical when tenants are evicted that they do not turn in keys and remotes. I would NEVER advise a property owner to leave any personal property on the premises, just for this reason. It gets stolen and damaged. I had no control over when the tenants left or what they took with them. I have gone through every computers emails and cannot find the email of pictures of damaged furniture. Ms. *** must be mistaken on that.
We secured the property with a new lockset so that the previous, and obviously angry, tenants did not have access to property. The management agreement that Ms. *** signed allows for the locks to be changed by my company. It also allows for us to have work done up to $250 per month with out owner consent. Which is what transpired in this situation.
I have attached the bills that she has not paid me. That is all I was asking for is for her to send me a check. I notified her on X-XX-XX that I was cancelling our agreement because I had a tenant that was coming in to sign a lease for the property and she chose not to lease the property out. I had to tell the tenants that they could not rent the property because the owner had changed her mind. Which made my company look very unprofessional.
The email that Ms. *** has uploaded is dated four days ago. I had notified her on X-XX-XX that there would be outstanding bills without a response. (please see attached) She knew at that time that there was money owed. She also owes be for procuring a tenant.
I did my job. I cleaned up the property, secured the property, turned on the power to avoid mold, and a ruined refrigerator and found her a qualified tenant. As far as the furniture, it was not there, she needs to contact the previous tenants about that.
This is an unprofessional answer,
1, She wrote "the same day her husband backed into my car." it was a car accident and I called the insurance company already. I won't be surprised that she answered in an unprofessional way. She wrote a lot of things that were lies and have no proof. She tried to write negative things about us, this is not a professional manner and wouldn't help her business.
2,The house to be cleaned out , Yes "we did" and we hired a professional cleaning company and carpet cleaner company to clean the whole house . The cleaner cleaned the refrigerator and the trash removal. The carpet cleaner was referred by Dragonfly. (attached please see the both invoices) Dragonfly always asked for money first before they did a job. We paid them in advance for the eviction, otherwise, Dragonfly won't take any action which I know them. And I always asked about the prices before they take action.
3, "No way of knowing what the condition of the furniture or property was when it was first rented". She came to the house and took all of the pictures. I don't understand if she knows what she is talking about. Otherwise, we won't meet at my property that day. And I sent an email to Dragonfly before we met. (please see the attached email ) Dragonfly sent us an email with all pictures, the sofa , queen matress , box spring and frame were still in the house. When we went back to our house , the house was empty. I didn't authorize them to move out our stuff. " She said that she can't find the email of pictures of damaged furniture." all pictures were sent by Dragonfly after the tenants left. I couldn't believe that she said that she had no control over when the tenants left or what they took with them. (see attached email with pictures) The sofa , queen mattress, box spring and frame cost $1000.00 , accordingly to the pictures, they were still in good condition.
4, "It is typical when tenants are evicted that they do not turn in keys and remotes." She has never mentioned something like that before, if they had told us that we would go up there to get our house keys and remotes.
5, "allows for the locks to be changed by Dragonfly" I did not sign and allows for the locks to be changed by Dragonfly. Please prove it . And where is the old locks ? I need my old locks back and the old locks cost $100.00
6, "she had to tell the tenants that they could not rent the property because the owner had changed her mind." I had never changed my mind, we still wanted good tenant who has a clean background and so on but she was rushing to get them in ... And made Dragonfly look very unprofessional, and this is true that they are unprofessional.
7,I sent an email to disputed all of your invoices because you did not clean up the property , I hired the cleaning company and they cleaned my property. As far as the furniture were still in my property, I don't need to contact the previous tenants because Dragonfly emailed me photos of my furniture after the previous tenants left. The total coast of my furniture and the old lock are in the amount of $1100.00 . Dragonfly either return all my furniture and the old lock back, or they pay the compensation in the amount of $1100.00 instead.