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Find a Location

American Integrity Insurance Company of Florida has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • American Integrity Insurance Company of Florida

      5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

      BBB Accredited Business
    • American Integrity Insurance Company of Florida

      Longwood, FL 32750

    • American Integrity Insurance Company of Florida

      Serving SE Florida and the Caribbean West Palm Beach, FL 33407

    • American Integrity Insurance Company of Florida

      PO Box 830469 Birmingham, AL 35283-0469

    • American Integrity Insurance Company of Florida

      Serving Northwest Florida Pensacola, FL 32501

    Business ProfileforAmerican Integrity Insurance Company of Florida

    Property Insurance
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.19/5stars

    Average of 98 Customer Reviews

    Customer Complaints

    100 complaints closed in last 3 years

    20 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/20/2012

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    The company is a Florida-only residential property insurance company that has a network of independent agencies.

    Business Details

    This is a multi-location business.

    Find a Location

    American Integrity Insurance Company of Florida has 10 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • American Integrity Insurance Company of Florida

        5426 Bay Center Dr Ste 600 Tampa, FL 33609-3440

        BBB Accredited Business
      • American Integrity Insurance Company of Florida

        Longwood, FL 32750

      • American Integrity Insurance Company of Florida

        Serving SE Florida and the Caribbean West Palm Beach, FL 33407

      • American Integrity Insurance Company of Florida

        PO Box 830469 Birmingham, AL 35283-0469

      • American Integrity Insurance Company of Florida

        Serving Northwest Florida Pensacola, FL 32501

      Location of This Business
      5426 Bay Center Dr Ste 600, Tampa, FL 33609-3440
      BBB File Opened:
      11/27/2007
      Years in Business:
      17
      Business Started:
      7/20/2006
      Business Incorporated:
      7/20/2006
      Accredited Since:
      11/20/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of P102857 for this business, issued by Department of Insurance. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Department of Insurance

      2295 Victoria Ave Ste 163

      Fort Myers FL 33901

      (239) 461-4000

      BBB records show a license number of 03700 for this business, issued by Florida Office of Insurance Regulation. The expiration date of this license is 8/31/2024.

      These agencies may include:

      Florida Office of Insurance Regulation

      200 E Gaines St

      Tallahassee FL 32399

      (850) 413-3140

      http://www.floir.com

      Type of Entity:
      Corporation
      Alternate Business Name
      • American Integrity Claims Services, LLC
      • American Integrity MGA, LLC
      Hours of Operation

      Primary

      M:
      8:30 AM - 5:30 PM
      T:
      8:30 AM - 5:30 PM
      W:
      8:30 AM - 5:30 PM
      Th:
      8:30 AM - 5:30 PM
      F:
      8:30 AM - 5:30 PM
      Business Management
      • Mr. Robert Ritchie, President/CEO
      • Mr. Jonathon Ritchie, COO
      Contact Information

      Principal

      • Mr. Robert Ritchie, President/CEO

      Customer Contact

      • Mr. Robert Ritchie, President/CEO
      • Mr. Jonathon Ritchie, COO
      • Ms. Toni Logan, Vice President of Marketing
      Additional Contact Information

      Fax Numbers

      • (813) 884-1144
        Primary Fax

      Phone Numbers

      Customer Complaints

      100 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/28/2023

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I received a bill from my mortgage company for a escrow shortage of $2,937.40. I received a letter in August from American integrity stating that due to a 25 % increase in inflation my payment would be going up $1,528.00 in October. It talked about a coverage change but I did not authorize a coverage change in my policy. ********, I believed that the $1,528.00 would increase by payments made over 12 months. I did not authorize a change in my policy and didn't believe this pertained to me specifically. My mortgage payed the escrow amount of ********. This policy started 10-14-23 acording to my decleration page. How is it possible that I owe this much money on this short amount of time. When it's only December. I am a single parent. I live in a mobile home. I am disabled on a fixed income and cannot afford to pay back my mortgage company for something I didn't change or approve. I have had American integrity for the past 7 years and have had no issues with them in the past. Please explain to me how this happened? I believe they increased my policy from $50,000 coverage to $100,000 coverage without my approval.
      Read More

      Customer Reviews

      98 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brian M

      1 star

      04/14/2024

      I had 2 claims in the 8 years that I have been with them. Both denied, 1 because it didn't rain on the day I claimed the ceiling damage. 2. I didn't report kitchen cabinet damaged with in 2 weeks of it happening ( slow leak didn't see it under the cabinet).

      American Integrity Insurance Company of Florida Response

      04/17/2024

      **********************,

      Thank you for your review. You are correct. According to our records, both claims reported were not covered by your policy. This information was provided to you at the time of the claims. If you have any questions,please contact us directly: *********************************.

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

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