Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Tri-Care Services, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTri-Care Services, Inc.

            Plumber
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/2012

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            This company provides complete commercial and residential plumbing, natural and propane gas services.

            Products & Services

            Repairs and installs of plumbing fixtures, sewer repairs, gas supply installs and hook ups

            Business Details

            BBB File Opened:
            10/2/2012
            Years in Business:
            12
            Business Started:
            9/29/2011
            Business Incorporated:
            9/29/2011
            Accredited Since:
            11/1/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of CMC1249366 for this business, issued by Construction Industry Licensing Board

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CFC1426203 for this business, issued by Construction Industry Licensing Board

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of I-CMC1249366 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of I-CFC1426203 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            BBB records show a license number of LI31565 for this business, issued by Florida Department of Agriculture & Consumer Services

            These agencies may include:

            Florida Department of Agriculture & Consumer Services

            2005 Apalachee Pkwy

            Tallahassee FL 32399

            (800) 435-7352

            https://www.fdacs.gov

            BBB records show a license number of CFC057162 for this business, issued by Hillsborough County Construction License Board

            These agencies may include:

            Hillsborough County Construction License Board

            5701 E Hillsborough Ave Ste 1140

            Tampa FL 33610

            (813) 307-1787

            https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/

            BBB records show a license number of CFC057162 for this business, issued by Construction Industry Licensing Board

            These agencies may include:

            Construction Industry Licensing Board

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            http://www.myfloridalicense.com/dbpr/

            BBB records show a license number of CFC057162 for this business, issued by Pasco County Construction License Board

            These agencies may include:

            Pasco County Construction License Board

            7530 Little Rd

            New Port Richey FL 34654

            (727) 847-8009

            https://aca3.accela.com/PASCO/

            BBB records show a license number of I-CFC057162 for this business, issued by Pinellas County Construction License Board

            These agencies may include:

            Pinellas County Construction License Board

            7887 Bryan Dairy Road Suite 133

            Largo FL 33777

            (727) 582-3100

            https://www.pcclb.com

            Type of Entity:
            Corporation
            Business Management
            • Mrs. Kelly Watson, President
            • Mr. Sam Watson, Vice President
            Contact Information

            Principal

            • Mr. Sam Watson, Vice President

            Customer Contact

            • Mrs. Kelly Watson, President
            • Mr. Sam Watson, Vice President
            Additional Contact Information

            Fax Numbers

            • (813) 780-6526
              Primary Fax

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Answered
            Tri-care plumbing and gas charged me for over an hour while only working 15-20min with absolutely no resolution or recommendation to my issue. The technician was unprofessional and smoking near a potential natural gas leak. I was ok paying for an hour or even more if 1) work was being done and 2) the issue was fixed but neither occurred. The tech disappeared for over 30min of the hour he was here, did little to no work, and spent the time on the phone with the pool pump company asking trouble shooting questions which I could have done myself. Further Kelly from their billing department was rude and threatened to bill me for extra time because I was delayed signing,but not paying. I regretfully paid in full but will dispute.
            Read More

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ruth S

            1 star

            01/19/2024

            Extremely unhappy. I thought, with the cross in the logo, we'd get honest and fair treatment. Communication was pretty bad - many times there was no answer at the headquarters AND no answering machine message. They sent someone out who looked at it and said they didn't have the part so it would be another week. We got charged $250 for that. They said they'd call when the got the part. No call. We finally called them and they said it wasn't there yet - they called the next day to say the part arrived. I didn't believe it. I think they're too busy and are dishonest in their conversation. After they did the work (good job) they said they tested it and charged us another $800+. It didn't work - they couldn't have tested it because the connection they said they did, wasn't done. We had to pay someone to come out and connect it. Dishonest in all aspects and overcharging. Please don't subject yourself to them.

            Tri-Care Services, Inc. Response

            01/24/2024

            The information you presented in your review is not as accurate as you would like it to be. The details of what you needed to have completed were inaccurate as well, as we learned upon our arrival at your home, that is further detailed below and is available on the phone recordings. Your comments about the calls and answering of calls are also inaccurate, we have detailed the facts below. Additionally, the testing of our work, we sent you a photo of that work and that it was completed, the connection we said we did, we have photos to prove that it was done, we never said we were reconnecting your gas line to your meter as that is required to be done by the gas companies. Your husband was the only one out of all conversations that has claimed we said we would reconnect the meter, you were told on a recorded line that if the gas company did anything with the meter, they would have to be the one to correct it, that was prior to us even coming out.
            You contacted our office on 12/5/23, left a voicemail, which is on digital file that the pool heater had a leak on the gas line and that the gas company turned off the gas. Your call was returned that same day, which is also on recording. We asked you if the pipe was above ground, you stated that it was when they shut the gas off that they showed you the line needed to be cut back not underground but to the side. You advised us that the gas leak was on the pipe above ground as it was corroded. You were scheduled for service/repair on 12/8/23 as were already booked up until then.
            You called back on 12/6/23, your call was answered, you were asking if we would turn the gas back on, you were advised that if the gas company pinned your meter, they would have to be the ones to un-pin it for you. You wanted to know how you would find that out, you were asked if the gas company was the one that came out and turned off the gas, you confirmed they turned the gas off to the pool heater and you had gas to the home still. You never disclosed that they did disconnect the line only that they shut it off. You also asked about the payment method, which we discussed with you.
            You called on 12/8/23, your call was answered, you were calling to confirm your appointment time which we advised you on.
            We arrived on 12/8/23 and found that the leak was not above ground it was the connection on the underground pipe, additionally we found that the gas was not turned off as you told us at scheduling and during the second call, it was disconnected. You were advised that the repair would take 2-3 hours which you would be charged for in addition to the material needed to complete the repair. It was noted that the gas was disconnected and would also need to be reconnected, your gas company is the one that made the disconnect and they (in our opinion) should be required to be the ones to reconnect to their meter, to ensure it was properly repaired.
            You called on 12/14/23, your call was answered. You were inquiring about when your parts were going to be in. We confirmed they were ordered and that we were expecting them soon.
            You called on 12/20/23, you left a message, after hours.
            We called you back in the afternoon on 12/2123 to advise you that the parts were now in, and we scheduled you for repair on 12/26/23.
            You called on 12/26/23, your call was answered, you were advising that your neighbor was there for us, and you provided payment information.
            Your husband called and left a message on 1/2/24 saying the gas line was not hooked up to the pool heater. We called you back and left a message, which we did not hear back from your husband. We replied to your email asking you to call back, which did not happen. You only responded back to the email asking for a copy of the work order. On 1/3/24 that was supplied to you along with the photos showing our connections to your pool heater and the line being tested for leaks. That is done by air pressure on the gas line.
            You replied to the email on 1/5/24 advising you had to pay someone to connect the gas to the meter. And saying the leak test was not valid. Mind you that there were no documents or pictures that you couldve sent to us by email from your other technician stating our test wasnt valid.
            We were finally able to get you on the phone by calling from a different phone number on 1/9/24. You answered and immediately passed us to your husband, who confirmed that the gas company disconnected the line from the meter. In attempting to explain that as the license holder we are not to reconnect the gas line to the meter as that was disconnected by your gas company, this allows an added layer of protection to ensure repairs were made and no leaks remain. Your husband was not pleased that we were not willing to refund you $75 for that cost and your husband ended the call with **** **** *** **** ****** I will never talk to you again.
            Please understand that even if we could have connected to the meter as you are implying you would have spent roughly that same $75 in the added time we would have spent and the extra material, so either way you would have had to spend that and possibly more.
            You were charged for 1 hours for the repair plus the materials, the work was completed in less time than what you were quoted, if we were dishonest and overcharged you, as you stated, we would have charged you for what you were quoted. You were quoted the service call fee at time of scheduling, so you made a conscious decision to hire us as you were made aware of that rate plus the added costs of any material we supplied. You were not honest with us at that time, as you told us the issue was above ground, which would have been repaired that day when in fact it was on a below ground fitting which requires different material, you then told us they shut the gas line down. You did not disclose it was actually disconnected, even when there was a detailed conversation about that and at that time you were told, prior to us arriving that the gas company would have to be the ones to un-pin it had you fully disclosed that they disconnected it, not just turned it off, you would have been advised that they would have to reconnect it so they would know the repairs were in fact completed.

            Tri-Care Services, Inc. Response

            01/24/2024

            Additionally you advised in an email after leaving the review that you paid your unlicensed neighbor to illegally complete the gas connection to your meter. This action put your neighbors homes and lives at risk as a gas explosion at that level would be catastrophic. 

            Local BBB

            BBB of West Florida

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.