At-a-glance
Overview
Products & Services
Business Details
- Location of This Business
- 6740 Bluff Meadow Ct, Wesley Chapel, FL 33545-4806
- BBB File Opened:
- 10/2/2012
- Years in Business:
- 12
- Business Started:
- 9/29/2011
- Business Incorporated:
- 9/29/2011
- Accredited Since:
- 11/1/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CMC1249366 for this business, issued by Construction Industry Licensing Board
These agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CFC1426203 for this business, issued by Construction Industry Licensing BoardThese agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of I-CMC1249366 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of I-CFC1426203 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
BBB records show a license number of LI31565 for this business, issued by Florida Department of Agriculture & Consumer ServicesThese agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
BBB records show a license number of CFC057162 for this business, issued by Hillsborough County Construction License BoardThese agencies may include:
Hillsborough County Construction License Board
5701 E Hillsborough Ave Ste 1140
Tampa FL 33610
https://webapps.hillsboroughcounty.org/pgm/resources/onlineservices/contractors/
BBB records show a license number of CFC057162 for this business, issued by Construction Industry Licensing BoardThese agencies may include:
Construction Industry Licensing Board
2601 Blairstone Rd
Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr/
BBB records show a license number of CFC057162 for this business, issued by Pasco County Construction License BoardThese agencies may include:
Pasco County Construction License Board
7530 Little Rd
New Port Richey FL 34654
https://aca3.accela.com/PASCO/
BBB records show a license number of I-CFC057162 for this business, issued by Pinellas County Construction License BoardThese agencies may include:
Pinellas County Construction License Board
7887 Bryan Dairy Road Suite 133
Largo FL 33777
- Type of Entity:
- Corporation
- Business Management
- Mrs. Kelly Watson, President
- Mr. Sam Watson, Vice President
- Contact Information
Principal
- Mr. Sam Watson, Vice President
Customer Contact
- Mrs. Kelly Watson, President
- Mr. Sam Watson, Vice President
- Additional Contact Information
Fax Numbers
- (813) 780-6526Primary Fax
- (813) 780-6526
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/16/2022
- Complaint Type:
- Advertising/Sales Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ruth S
01/19/2024
Tri-Care Services, Inc. Response
01/24/2024
You contacted our office on 12/5/23, left a voicemail, which is on digital file that the pool heater had a leak on the gas line and that the gas company turned off the gas. Your call was returned that same day, which is also on recording. We asked you if the pipe was above ground, you stated that it was when they shut the gas off that they showed you the line needed to be cut back not underground but to the side. You advised us that the gas leak was on the pipe above ground as it was corroded. You were scheduled for service/repair on 12/8/23 as were already booked up until then.
You called back on 12/6/23, your call was answered, you were asking if we would turn the gas back on, you were advised that if the gas company pinned your meter, they would have to be the ones to un-pin it for you. You wanted to know how you would find that out, you were asked if the gas company was the one that came out and turned off the gas, you confirmed they turned the gas off to the pool heater and you had gas to the home still. You never disclosed that they did disconnect the line only that they shut it off. You also asked about the payment method, which we discussed with you.
You called on 12/8/23, your call was answered, you were calling to confirm your appointment time which we advised you on.
We arrived on 12/8/23 and found that the leak was not above ground it was the connection on the underground pipe, additionally we found that the gas was not turned off as you told us at scheduling and during the second call, it was disconnected. You were advised that the repair would take 2-3 hours which you would be charged for in addition to the material needed to complete the repair. It was noted that the gas was disconnected and would also need to be reconnected, your gas company is the one that made the disconnect and they (in our opinion) should be required to be the ones to reconnect to their meter, to ensure it was properly repaired.
You called on 12/14/23, your call was answered. You were inquiring about when your parts were going to be in. We confirmed they were ordered and that we were expecting them soon.
You called on 12/20/23, you left a message, after hours.
We called you back in the afternoon on 12/2123 to advise you that the parts were now in, and we scheduled you for repair on 12/26/23.
You called on 12/26/23, your call was answered, you were advising that your neighbor was there for us, and you provided payment information.
Your husband called and left a message on 1/2/24 saying the gas line was not hooked up to the pool heater. We called you back and left a message, which we did not hear back from your husband. We replied to your email asking you to call back, which did not happen. You only responded back to the email asking for a copy of the work order. On 1/3/24 that was supplied to you along with the photos showing our connections to your pool heater and the line being tested for leaks. That is done by air pressure on the gas line.
You replied to the email on 1/5/24 advising you had to pay someone to connect the gas to the meter. And saying the leak test was not valid. Mind you that there were no documents or pictures that you couldve sent to us by email from your other technician stating our test wasnt valid.
We were finally able to get you on the phone by calling from a different phone number on 1/9/24. You answered and immediately passed us to your husband, who confirmed that the gas company disconnected the line from the meter. In attempting to explain that as the license holder we are not to reconnect the gas line to the meter as that was disconnected by your gas company, this allows an added layer of protection to ensure repairs were made and no leaks remain. Your husband was not pleased that we were not willing to refund you $75 for that cost and your husband ended the call with **** **** *** **** ****** I will never talk to you again.
Please understand that even if we could have connected to the meter as you are implying you would have spent roughly that same $75 in the added time we would have spent and the extra material, so either way you would have had to spend that and possibly more.
You were charged for 1 hours for the repair plus the materials, the work was completed in less time than what you were quoted, if we were dishonest and overcharged you, as you stated, we would have charged you for what you were quoted. You were quoted the service call fee at time of scheduling, so you made a conscious decision to hire us as you were made aware of that rate plus the added costs of any material we supplied. You were not honest with us at that time, as you told us the issue was above ground, which would have been repaired that day when in fact it was on a below ground fitting which requires different material, you then told us they shut the gas line down. You did not disclose it was actually disconnected, even when there was a detailed conversation about that and at that time you were told, prior to us arriving that the gas company would have to be the ones to un-pin it had you fully disclosed that they disconnected it, not just turned it off, you would have been advised that they would have to reconnect it so they would know the repairs were in fact completed.
Tri-Care Services, Inc. Response
01/24/2024
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