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BBB Business Review

BBB Accredited Business since 04/03/2009

Jay Marc Plumbing, Inc.

Phone: (727) 919-0683Fax: (813) 814-9179View Additional Phone Numbers2017 Dover Ct, OldsmarFL 34677-2528FacebookGoogle+

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BBB Accreditation

A BBB Accredited Business since 04/03/2009

BBB has determined that Jay Marc Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Jay Marc Plumbing, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
06/26/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior repair

Complaint: They came out to install a sink for us in a commercial building and the job they did was not up to code and they did not pull a permit for the work.
We hired Jaymarc Plumbing because they were referred to us by my step father who is a Licensed General contractor and has known them for many years. They came out to our business to install a sink for us. They proceeded to hook us the sink to a line that was not run legally or up to code and to boot they never even pulled a permit. When confronted they said they knew it was not up to code and wanted to know who stuck their nose into it and got the city inspector involved and that they didnt pull a permit to try and save us some money and do us a favor, A favor that turned out they were breaking the law. They refused to refund our money so we could hire another plumber to do the job right and legally. Very horrible experience and would NOT recommend this company to anyone who wants a quality legal job done. If they would do this to someones daughter who they have known for years what would they do to a complete stranger. We had to end up hiring another plumber to redo all the work that was done and go to pull a permit. we are very frusterated and have tried to make contact with Jaymarc and they are refusing to refund us. Please help

Business' Initial Response
Contact Name and Title: ****** ******* owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***************@yahoo.com
JayMarc Plumbing Inc.
**** ***** ***** ******** Fl XXXXX
(XXX)XXX-XXXX (XXX)XXX-XXXX
Fax (XXX)XXX-XXXX (XXX)XXX-XXXX

This letter is in response to the complaint filed with the BBB and the Pinellas County Contractors Licensing Board by ***** and ******* ******.
I'll start at the beginning and explain the events to the best of my recollection.
On or about March 14th, my business partner *** and I received a request from ***, a builder that we've worked with for many years. He told us that his step daughter ******* and her husband ***** were opening a tattoo shop near Park BLVD. and **** ****** in Pinellas Park. He said they needed a sink installed so that they could comply with the Health Department, but that they were pretty short on money and could we please do the job for them at the best price possible. We said "of course".
After ***'s request, we received a call from *******. She stated that it should be a relatively easy installation because there is a bathroom on the other side of the wall. She also said that there was an existing shower that had been installed years ago and it was elevated off of the floor and that we could probably just tie into the existing drain. At that point we scheduled a date and time to meet her husband to look at the job.
Upon arrival, we told ***** that there is no way to know for sure what's behind the wall without opening it up. He said "to go ahead and do what you need to do". He said "I don't care what you have to do because I have to have a sink before the Health Department will let me open".
After we opened the wall we showed him the existing drain line and stated that it was not installed to code because it wasn't the proper size for a shower, (It was 1 ½" instead of 2"). We also stated that the waste line to the shower could be tapped into to pick up the sink but that because it wasn't the proper size it would probably be knocked down by the inspector. It was then that he stated he didn't have much money and didn't want to involve the city. I want to emphasize the point it was the tenant who didn't want to pull permits. Because in *******'s complaint she states it was our idea not to pull a permit. We should have walked away at that point, but this was a favor for a friend who we've done a lot of work for over the years. So we continued with our estimate.
Anyway, we told him we could drill two holes in the top plate of the wall, tie into the existing water lines and bring the water down to where he wanted the sink installed. That way the pipes would be hidden in the wall and not exposed. We could also go ahead and tie into the existing shower drain, install the vanity, install the top, install the faucet with stop valves, and hook up the waste, all for $435.00.
***** sat down in the chair and literally put his head in his hands and said I was hoping it'd be around $100. That's when we started picking up our tools and got ready to go. ***** stopped us outside and asked us if he could give us half now and half next month, we said okay. Again, this was a favor for a friend.
We went ahead and completed the job as promised. While we we're checking our work to make sure there were no leaks and everything was functioning properly, (just like we would do if the job was going to be inspected) I noticed water pooling in the shower. After a little investigating, we found a sump pump under the bathroom vanity that was used to pump the water from the shower up to the drain that handled the bathroom sink and out to the city sewer. That is not legal, but it's an existing feature and has been there for years.
I told ***** "DO NOT use the sink until you have the power turned on and the sump pump is operating", and I explained why. A day later we get a call because someone was running the sink and water was everywhere, and ******* was telling us that we did a horrible job and that she wanted her money back. I told her that I explained to ***** not to use the sink until the power was on and that the sump pump was operating. She told me that the power was now on and the sump pump wasn't working. I said, "How was I supposed to know that your sump pump was bad?" After that we received several text messages from her stating that she wanted her money back and that she was going to report us to the BBB and PCCLB and everyone else she could think of because we didn't pull a permit. I told her it was her husband who asked us not to pull a permit and involve the city. I could see where this was all going so I tried to call ******* twice and ***** twice, and was hung up on each time. I want to emphasize that also, because in *******'s complaint she states that they've tried to contact us, when we were the ones who were hung up on. I wanted to resolve this matter but found both ******* and ***** to be very rude individuals.
We (JayMarc Plumbing) have been in business in the Tampa area since 1982. This is the FIRST complaint we've ever gotten. We have always abided by the Florida State plumbing code and Florida law. We have literally thousands of happy satisfied customers and thousands of completed inspected projects.
As a matter of fact I plan on contacting as many customers as possible and asking them to provide testimonials to the BBB for JayMarc.
We should've never got involved with this job, but we were trying to do a favor for a friend.
As far as permitting, I'll admit a permit should've been pulled. But the customer asked us not to because he couldn't afford it. As the saying goes, "Hind sight is 20/20...we should have walked away.

Respectfully,
***** *********** and ****** *******
Owners JayMarc Plumbing Inc.


Consumer's Final Response
This response was taken verbally by BBB:

I will be satisfied if the company refunds the $200.

Business' Final Response
This response was taken verbally by BBB:

We have agreed to refund the customer $200.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

Additional Information

top
BBB file opened: 03/24/2009Business started: 03/01/1981
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industry Licensing Board
1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr/

Occupational License/Oldsmar
100 State St W
Oldsmar, FL34677-3655
(813) 855-4693

Pinellas County Construction License Board
12600 Belcher Road, Suite 102
Largo, FL33773
(727) 582-3100
http://www.pcclb.com

Hillsborough County Contractors License
5701 E Hillsborough Ave Ste 1140
Tampa, FL33610-5428
(813) 272-5600

BBB records show a license number of CFC057847 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of 05108 for this company, issued by Occupational License/Oldsmar.

Type: City Business Tax Receipt

BBB records show a license number of I-CFC057847 for this company, issued by Pinellas County Construction License Board. Their web address is http://www.pcclb.com.

Type: County Construction Lic.

BBB records show a license number of CFC1426178 for this company, issued by Construction Industry Licensing Board. Their web address is http://www.myfloridalicense.com/dbpr/.

Type: Department of Business and Professional Regulation

BBB records show a license number of CFC057847 for this company, issued by Hillsborough County Contractors License.

Type: County Construction Lic.

Type of Entity

Corporation

Incorporated: March 1981, FL

Contact Information
Principal: Mr. Stuart P. Hurwitz (President)Mr Clint Green (Treasurer)Mr. Dave Pitruzzello (Vice President)
Business Category

Plumbers

Products & Services

This company provides residential and commercial plumbing services including new construction, remodeling, and repairs.

Map & Directions

Map & Directions

Address for Jay Marc Plumbing, Inc.

2017 Dover Ct

Oldsmar, FL 34677-2528

To | From

LocationsX

1 Locations

  • 2017 Dover Ct 

    Oldsmar, FL 34677-2528(727) 919-0683
    (727) 642-1399

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in West Florida. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Jay Marc Plumbing, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (727) 642-1399
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BBB Complaint Process

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