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Bayshore Plumbing of Tampa, Inc.

Phone: (813) 835-5633Fax: (813) 835-3793

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
12/13/2012Billing / Collection Issues | Read Complaint Details
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Complaint
I requested a free repair estimate for a water leak. Because I didn't select Bayshore Plumbing's estimate, they are now billing me for $217.50.
On 24 May 2012, we had a clogged kitchen sink and called Bayshore plumbing on 25 May to clear the clog. We agreed to pay $135.00 for this service, which Bayshore completed that afternoon and we paid with a check. On 28 May, we discovered we had a water leak when we saw water seeping from under our kitchen cabinets and under our wood floors. On 28 May, we called several plumbers for free estimates, which included Bayshore. On 29 May, we received free estimates from Cass Plumbing and Grable Plumbing. At 14:30 hrs on 29 May, ***** and his helper ***** from Bayshore Plumbing arrive to develop their estimate. At no time did I agree to or was informed of being billed for the estimate; otherwise I would have declined Bayshore's estimate work. Unlike the other estimates, ***** broke-open my wall, cut into my kitchen drain line and placed a camera in the drain line; at 15:37 hrs ***** identified the drain line waste arm had rotted out - this is the same thing the other plumbers identified as the problem. ***** provided an approximate repair estimate of $900, but would not give a definite price like the other two plumbers. As ***** left my house at 15:50hrs, I informed him his estimate was higher than the other plumbers', at which point he became visibly irritated and tersely said he would bill me if I didn't choose Bayshore to fix the drain arm. This was the first and only instance in which any fee was mentioned. I chose Grable Plumbing to make the repair and was extremely pleased with their work and their guaranteed repair price ($442.50). On 7 June, I received a bill from Bayshore plumbing for $217.50. I immediately called Bayshore (spoke with a "***" I believe) at 1459 that day to express my confusion and frustration over the bill. "***" said she would look into the bill and "get it taken care of." I assumed the excessive and baseless charges were dismissed, but then I received a Bayshore invoice dated 30 September 2012 saying I was over 90 days past due in paying them $217.50. The invoices have continued. My attempts to call them have either been met with a busy signal or have been after they've closed.

Desired Settlement
I would like this bill cancelled and any collection attempts ceased. There was no writen, verbal or otherwise implied agreement to pay any charges/fees when Bayshore began to develop their estimate, which I understood to be a free estimate.

Business' Initial Response
Contact Name and Title: ****** ******, Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: *****@verizon.net
I appreciate the Consumer's point of view, though some information in the complaint is definitely inaccurate. We have a AAA+ rating with the Better Business Bureau and a complaint like this, though not warranted, will be handled in a professional manner. We have decided to waive the invoice fees 100% to make the Consumer happy and content. Our work is on the utmost higher standards in the industry and satisfied customers are our number one concern.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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