BBB Business Review

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This Business is not BBB Accredited

Covenant Business Solutions, Inc.

(888) 331-3371View Additional Phone Numbers1497 Main St Ste 391, DunedinFL 34698-4612http://www.covenantpay.comView Additional Web Addresses! There is an alert for this business !

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BBB Accreditation

Covenant Business Solutions, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Covenant Business Solutions, Inc.'s rating include:

  • 65 complaints filed against business
  • 5 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • Failure to respond to one complaint filed against business.

Customer Complaints SummaryRead complaint details

65 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues59
Problems with Product / Service6
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 65

Additional Complaint Information

BBB has received a pattern of complaints from consumers stating that they have cancelled their membership per the company's terms but the company has continued to charge consumers accounts. Consumer also allege that the business declines their cancellation letter stating they submitted too early.

On October 3, 2013, BBB contacted Covenant Business Solutions, Inc. requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.

As of today BBB has not received a reply to this request.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Covenant Business Solutions, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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Covenant Business Solutions, Inc. has taken over the billing for Axis Bulling Services, LLC. The complaints detailed in this report are for both companies.

BBB file opened: 04/11/2013
Type of Entity

Corporation

Incorporated: October 2012, FL

Business Management

Mr. Robert Smilanich, President of Covenant Business Solutions, Inc. is also the Manager of Axis Billing Services, LLC and President of Premier Fitness Marketing. Both of these companies have separate business review can be viewed at

http://www.bbb.org/west-florida/business-reviews/billing-companies/axis-billing-services-in-clearwater-fl-90050433?language=1

http://www.bbb.org/west-florida/business-reviews/marketing-agencies/premier-fitness-marketing-in-safety-harbor-fl-90126948?language=1

Contact Information
Principal: Mr. Robert Smilanich (President)
Business Category

Payment Processors, Billing Companies

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.