This Business is not BBB Accredited
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Covenant Business Solutions, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Covenant Business Solutions, Inc.'s rating include:
- 65 complaints filed against business
- 5 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- Failure to respond to one complaint filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||59|
|Problems with Product / Service||6|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||65|
Additional Complaint Information
BBB has received a pattern of complaints from consumers stating that they have cancelled their membership per the company's terms but the company has continued to charge consumers accounts. Consumer also allege that the business declines their cancellation letter stating they submitted too early.
On October 3, 2013, BBB contacted Covenant Business Solutions, Inc. requesting information as to why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
As of today BBB has not received a reply to this request.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Covenant Business Solutions, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Covenant Business Solutions, Inc. has taken over the billing for Axis Bulling Services, LLC. The complaints detailed in this report are for both companies.BBB file opened: 04/11/2013
Type of Entity
Incorporated: October 2012, FL
Mr. Robert Smilanich, President of Covenant Business Solutions, Inc. is also the Manager of Axis Billing Services, LLC and President of Premier Fitness Marketing. Both of these companies have separate business review can be viewed at
Contact InformationPrincipal: Mr. Robert Smilanich (President)
Payment Processors, Billing Companies