Buying a new car should be a pleasant experience for the buyer. Consumers should be informed of the scandalous tactics that car dealerships practice.
On October 29, 2013 around 8:15 pm, I ****** went to Wesley Chapel Hyundai to purchase a vehicle. It was too late to finalize any paper work so I decided to sleep on it and go back on October 30, 2013 at 8:00am. I expressed to the salesman ***** **** that I needed a vehicle with navigation for work purposes. From this point I had picked out a 2014 sonata with all the options needed, because ***** informed me that they had no more 2013 sonata's with these features. I had asked about another store, but again couldn't help me and said "Wesley Chapel Hyundai doesn't work with other stores". I thought that it was strange being it's the same company. I then decided to purchase the 2014 sonata with ***** **** being the salesman. My fiance and I went in to speak with the finance manager to sign the paper work and shook our hands to congratulate us on our new vehicle. The deal with the salesman was to add tint, therefore ***** walked us to the service department to make an appointment. Three days later on November 1, 2013 at 2:30pm they called me asking to come back to sign more papers. I asked if it could be faxed, because I had an important business meeting to attend. Unfortunately ***** said "it can't be faxed he really did not know what the papers were about". At this time I had my other car and my fiance had the new 2014 sonata and was not within close distance. I had reminded ***** that I had to be in a meeting and was pressed for time, but he insisted I went to sign papers. When I drove to the Hyundai dealership there were no papers to be signed, and then I was questioned about the car I did have. ***** informed me that I needed either a co-signer, 3500-5000 down, down grade, or give the car back. I was shocked, because it's been over 48 hours later, I had signed paper work, had vehicle registration, car tint appointment, 2 sets of keys, and a congratulations with a hand shake. I had called my fiance and explained the situation to her, she was very unhappy and reminded me that we had to be at 4:00pm meeting. I explained to ***** that we are not going to have a co-signer, 3500-5000 down, nor am I down grading. The options that were given to me were unacceptable, because it was not presented to me this way from the beginning and I had already signed my paper work. I had to leave to be at my meeting on time, therefore I left. My fiance had called ***** **** and explained to them that it's something they did wrong and it needed to be fixed from their end. She had told ***** that we do not do business this way. A scenario was given to him that it's the same as when someone buys a home, signs papers, receives the keys, and then gets evicted over 48 hours later. On Friday November 1, 2013 around 8:20 pm I was being harassed by the salesman ***** **** and the general manager *** ** from the Wesley Hyundai dealership. They had left messages on my voice mail (which are saved) that I have their car and if I don't take it back they will report it stolen. Of course my fiance and I are not happy and it was too late to investigate, therefore we took the car back Saturday morning November 2, 2013. The car salesmen were standing out front waiting for us as if we were their display, not the cars in their lot. This was the most embarrassing and horrible experience ever. Hyundai had wasted not only our valuable time and energy, they lost great customers. My fiance and I had told our family, friends, and sent pictures of our new car, you can only imagine what they think now that we no longer have this car. This whole thing did not make any sense to me, so I had called a different car dealership to talk with a finance manager about my situation. He explained to me that some car dealerships will do this as a tactic, but they do not. I had made a consumer complaint on November 11, 2013 with Hyundai and my situation. The supervisor I spoke with shared similar stories that happened to her family members instead of focusing on my complaint.
My fiance and I want other consumers to be aware of this tactic that Hyundai does. I would never want anyone to go through this experience ever, and still not have a car. Never lead people to believe that they have a new car and the deal is sealed. Being exposed of this, would be appropriate and the right thing to do. For the record my fiance and I are not thieves and both have clean backgrounds. If we didn't I wouldn't have served military police for 8 years with honorable discharge, nor would my fiance be in the medical field.
In response to this complaint, Hyundai of Wesley Chapel agreed to sell this Vehicle and to extend financing thru several third party vendors pending credit approval. We expressed this in writing( please see attachment) and verbally at time of delivery. We are working diligently to obtain acceptable terms for Mr. ***********. Our goal is to build lasting relationships and provide transportation.
Please let me know how I may best assist.
Hyundai of Wesley Chapel
Mazda of Wesley Chapel
S & D Chevrolet, LLC
Final Consumer Response