Under stress/pressure, forced to buy a unchosen Camry. Price esculated from Manufacturers suggested by thousands plus our Sonata. Can't make payments.
Responded to ad on Nov. 15th. Gift if test drive car. Received a lottery ticket, coupon card & a worthless Bermuda cruise offer.
After test drive, Camry was chosen by them. Had NO choice other than color. Camry is their lowest model 2012 L. Extreme pressure while under stress from son's end stage condition. Husband has Dementia. Our keys were held while we being pressured to lease the car. Several HOURS passed & finally signed a $100 down payment to lease (just to get out of there). Next day, Nov. 16th, returned to cancel lease. FIVE HOURS OF PRESSURE, no lunch & the deal sounded so good at this time. Husband is diabetic & was medically unsafe to stay any longer. They gave us a bottle of WATER. Signed papers to lease for $104/month for 39 months. Saturday, Nov. 17th, returned to cancel everything, but was informed NO--PAPERS SIGNED. MORE PRESSURE & decided to buy instead of lease. Then the price was wrong & was told not to worry about it. Totally confused & upset by being forced to buy Camry (unable to make payments because we are senior citizens on a very fixed income). With our trade in & the Camry total cost came to $35,369.50. Our car trade in was $14,100. Retail Installment Sale Contract price $28,018.03. Amount financed $19,451.45 @2.90% (which they told me would be 2.69%--more lies). 75 payments @ $283.86. There is another form Buyers Order with different prices on it. When asked about these differences, was told some confusing remarks & the fianace man, Damien, was very mean to me, annoyed & brief. Crying didn't seem to effect this man, but I was so upset. Another man, Joe, came in & offered to change the financial from 60 months @ $330/month to 72 months @ $283, however, I see where that was also a lie---it is 75 months @ $283.86.
I have contacted "8 On Your Side" & they referred me to the Attorney General, Pam Bondi. Her office has referred me to you & Fl. Service Legal Helpline. I pray that somebody can help us. If the price were adjusted to what it should be instead of the esculated price that we have been pressured into. Thank you
According to Manufacturers suggested price $23,423 minus the quoted allowance for our Sonata, $14,100. The total sale price should be: $9,323 plus taxes, stamps, fees, service contract/tire & wheel coverage/maintenance & loan processing fee EQUALS $$14,981.42. That makes a difference in cost: $4,401.43
Business' Initial Response
Reply to complaint XXXXXXXX,
****** Toyota first wants to state we are A+ rated for a reason. We treat all customers with respect, and conduct business in a manner that mirrors Mr. ******'s philosophy of customer service.
****** ****** has made some very strong accusations. She has left out multiple conversations with management, as well as our attempts to help her. Below I will explain what she has left out, and how we did our best to make her a happy customer. We also have on file the interactions beyond the first 2 days. Her demands and comments fall very short of actual fact.
First, customer came in for gift. She received all offers. One of the gifts state if you test drive car you receive additional items as she did. Customer stated to sales person she could not afford a high payment. Sales person showed her Camry model that fit the budget the customer requested. The other two models were 3000 to XXXXX more expensive. Customer had a choice in vehicle, but budget was way more important to her. She never mentioned any of her son's health issues. Customer states health issues from son and husband. Why are you at a dealership following a promotional ad if under such stress? The 5 hours were actually 4 hours, and is the typical amount of time to purchase a vehicle. We also do not hold consumer's keys.
Customer states clearly they came back to the dealership the next day. They did not buy the car the first day, came back the next day, and still went through with the lease. Does this sound like pressure? Customer states the deal sounds so good? The next day, 2 days after the original transaction, they came bac again to switch out of lease. We, under no obligation by law, changed the lease transaction to a purchase option for the customer only out of goodwill. This cost the dealership about 3,000 in gross profit to do this. The finance information she states is at 2.69% annual. The bank charges a 150 fee. It shows on contract 2.69% annually. It also states we sent two different managers in to help with financing options. Actual allowance for trade is $9000. Dealership showed trade allowance for 14,000 to get to her bottom line. We are selling the car for $21385 and offered $9000 for trade, which is above trade value. Invoice of the new car is $22,100. There will be no refund. We tried to work with her to make her happy, but this is not possible.