Damage to gear shifter was fixed but then was told the instrument panel now does not work.
Dropped my car off on 1/22/15 because the gear shifter broke in half (my fault). Cost $600 to repair. The service agent ***** was rude as soon as I got there and the first words he said after I told him the problem was, paraphrased, "Well, we have to look at the warranty and we may not be able to repair it here and...". It is not under warranty and for this issue I wouldn't expect it to be paid for even if it was. I wanted to leave but unfortunately my car wasn't driveable. That being said, I will say ***** has kept me updated and has called me to tell me everything I need to know which I find to be very good service.
Now, I get a call saying my shifter is fixed but all of a sudden the whole instrument panel doesn't work. He told me there were lots of codes coming up and that it wasn't working and told me the price but he didn't offer anything in the way of an explanation or even candor of any kind. Just, again paraphrased, "It broke, we don't know how, it will be $550, we are open until 6pm to pick up your car."
My instrument panel was fine when I dropped it off. There was one issue, the tire pressure sensors were not working correctly and always telling me my tires need to be filled. Other than that, I've not had one problem with the instrument panel. How replacing a gear shifter can cause this problem I am not sure. Before contacting a GM Representative I would like to settle this with the dealership. I should not have to pay for fixing my instrument panel when it was working fine when I dropped it off. The only thing that wasn't working when I dropped it off was I could not shift out of the D setting.
I do not want to pay to fix the instrument panel problem. The car is still at the dealership. I will pay the $600 for the fix to the gear shifter as that was my responsibility.
The guest came in on 1/22/2015 stating the automatic transmission floor shifter won't shift out of gear ***** ****** generated an #ro and for mileage had to used 999999
Because could not read mileage on the cluster. After checking the vehicle tech found it needed a floor shifter, tech replace floor shifter and we finished the car, the guest picked up vehicle 1/28/2015 he called back later stating his cluster was not working, we explained to the guest that it was not working when we wrote it up we couldn't even pull the mileage off the Cluster
We offered for him to bring it back, which he did on 2/3/2015 so we could double check everything, we provided a rental at no cost and found it was internal failure nothing to do with the floor shifter or even in the same area, We offered the guest parts at cost and we would install it at no cost, he ok repair and pick his vehicle up on 2/4/2015
(The consumer indicated he/she DID NOT accept the response from the business.)
First, if the issue had nothing to do with the floor shifter, and it worked fine when I dropped it off but didn't work when I picked it up, that pretty much answers the question of who's responsibility it was to fix. Very shady.
Second, I am very concerned that this response says I called back later to say the cluster wasn't working. The cluster wasn't working when I picked it up and the only reason I had to get it was because I needed my car that weekend. I dropped the car off after the weekend so they could repair what they broke. Also, I dropped the car off on 2/2, NOT 2/3. It took until Wednesday to fix because I was told something went wrong with the system and the part wasn't ordered on Monday so they had to wait another day to get it. I have the rental car papers proving I rented the car on 2/2, not 2/3, and I'm sure the rental company can verify I was picked up from the dealership on 2/2. Very shady #2.
Third, there was absolutely no compensation for a rental. They only offered me a rental AFTER I had already rented a car for 2 days. The day the cluster was fixed was the day they offered a rental. Again, I have the paperwork to prove it and AGAIN, very shady response.
The final result was I had to pay another ~$360 to get something fixed that was working fine when I dropped it off. They paid the labor. I was actually fine with this until reading this response. Saying I called later like they didn't know about the problem is a very shady practice. I paid over $200 for a rental for 2 days and have all of the paperwork to prove it yet they say they provided a rental at no cost. Someone should check the paperwork and ask them to prove that I actually received a rental from them. I have proof I had to pay for a rental.
Considering it will probably take legal counsel to get anyone to verify their claims, I will consider this complaint closed, unsatisfactorily, but I will not accept the response. I'm not going to spend more money over their shady practices to fight this. Yet my comments should still be available to warn potential customers of the hassle that can occur here.
Final Business Response
When the vehicle came in for the shifter, we were unable to get the mileage because the cluster was not working. We had offered the guest a rental vehicle, which he declined. But as a good will gesture, if he sends us a copy of his rental bill, we will reimburse him.