CPO vehicle purchased with 16,862 miles 5/9/15 dealership alleging my tires are worn out at current mileage of 29,243 on 4/30/16. Refuse to replace.
Purchased a CPO vehicle on 5/9/2015. Vehicle's inspection checklist is signed and dated on 3/3/2015 with the mileage being 16,857. When I purchased the vehicle the mileage was 16,862, I purchased the extended tire care package since I was under the impression that the tires were in good condition having low mileage on them while also protecting my investment form the road hazards. I have had 3 alignments performed on the vehicle at a different retailer were I have always taken all of my prior vehicles for alignments in the past. I will not name the retailer unless necessary but they are well known. The first alignment was performed 07/25/2015 when the vehicle had 19,704 miles, the second alignment was performed on 12/16/2015 @ 24,484 miles and the 3rd alignment was performed @ 29,275 miles on 5/1/2016. Brandon Ford Service Center is alleging that my tires are worn out, I found out about the issue on 04/30/2016 when I took the car in for the 30,0000 miles check up and was advised that they would not perform a tire rotation due to the tire depth being too low and my tires needing to be replaced, they recommended alignment. I took the car to get it aligned and it was not off by much according to the print out and measurements. On 05/04/2016 I returned to Brandon Ford where I asked for a tire rotation and balance and asked if they would replace my tires since I had just bought the vehicle within a year, the service manager did not honor my request but said he would talk to the sales manager to see if they would replace my front tires which had the most wear and tear. Sales manager also refused to honor my request to replace my tires. The service manager suggested I take the car back to the retailer which according to Brandon Ford "performed all of the alignments incorrectly on the car" and have them switch the tires on the front( the ones with the worst wear and tear) and place them on the rear. Now keep in mind, the vehicle is a rear wheel drive vehicle, why would my worn out tires go on the rear, but who am I to question them. I am taking the vehicle back to the retailer who performed all of the alignments once again just in case there is something wrong with the alignment. I am disappointed with the dealership, as a consumer I bought a CPO vehicle from a dealership I thought I could trust but now I do not feel comfortable even taking my car there for anything at all. I am not a mechanic nor am I certified to inspect a vehicle therefore I put my complete trust on the good faith and word of this entity which in my eyes is not living up to it's name.
Being that I have driven the vehicle for approximately 13,000 miles, and assuming that the tires that came with my so called Certified Pre Owned vehicle are 50,000 to 60,000 mile tires and the fact that I paid $818.55 for a tire care package which I am sure is no longer valid since my tires are "Worn out" I would like my tires to be replaced, I have on my part been responsible and have had the alignments performed by a certified technician, not someone unknown, not myself, not a so called side mechanic but a legitimate, retailer. I would understand if I would have never had the tires rotated or any alignments or had driven the vehicle for 20,000-30,000 miles or the car had bad shocks, or bad ball joints, etc. I as a consumer trusted the dealership to inspect the vehicle before it was sold to me and I in good faith bought the vehicle believing that it was up to par and within standards but if that was the case we would not be in this situation.
We have attempted to reach the consumer by phone at home and at work without success. We will update with proposed resolution once the consumer has been reached. dm