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Consumer Complaints

BBB Accredited Business since 01/01/1980

Suddath Relocation Systems of St. Petersburg, Inc.

Phone: (727) 573-0000Fax: (727) 572-8603

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
11/08/2013Problems with Product / Service | Read Complaint Details
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Complaint
They overcharged me for my move and also damaged furniture and my walls in my brand new house.
Invoice XXXXX:
We were moving into our brand new house. First, they did not bring tools needed to disassemble my bed and sat there for an hours trying to disassemble by hand. When I found out I lent them my tools to do the job. Then, one of their sub contractors did not show up and we were all just standing around waiting for them on both trips of this move. Then, my newly painted walls were covered with sweet and dirt from the movers. Lastly, they did not assemble my bed properly and my wifer and I almost was injured from laying on it. I have to take it apart and assemble it my self.

Desired Settlement
I want a partial refund of what was charged.

Business Response
We have reached Mr. ****** and reviewed these issues. All will be resolved to his satisfaction. An apparent mis-communication, or lack of communication on our part, caused him to believe items were being left unattended. A verbal agreement has been reached, followed by written confirmation via email. All items being processed for full customer satisfaction, which is always our ultimate goal. Thank you.

Final Consumer Response

12/04/2013Problems with Product / Service | Read Complaint Details
X

Complaint
I contracted Saddath in May 2013 to move my household furniture and belonging from Brooksville Florida to Fort Collins Colorado, paying for two months storage. I purchased a townhouse June 28, notifying Saddath on June 17 requesting my furniture to be delivered ASAP. On July 18, I received the first delivery. My bedroom set was smashed into pieces, along with major damage to many pieces of furniture and dishes etc. I had nothing to sit on, eat with or sleep on. On June 31 I received a second delivery. Now I had pots and dishes and more damage to my stuff. On August 13 I received another shipment that finally provided a table and some chairs with more damaged goods. They informed me that all my other items were missing and they were trying to locate it. I paid for full insurance coverage and now they are trying to give minimum replacement cost. I am still sleeping on the floor and do not have a good amount of my expensive furniture. The stress with this move and dealing with Saddath is becoming unbearable! It is almost two months since the first delivery, and I am still living in a camping type environment with many of my precious belongings shattered, and still no satisfaction from this company, only excuses!!! I feel helpless and abused by a national major corporation.
Product_Or_Service: Moving and Storage
Order_Number: UXXXX-XXXXX-X

Desired Settlement
I paid for insurance in the amount of $23,200.00 and $5,120.19 in costs to delivery my goods?!! As of this date I have no resolution of my claims and am looking at putting a large portion of personal funds to replace all that is missing and damaged. I would like to mention I am a senior citizen living on a fixed income. I only want what is fair, but being up against a large corporation seems to be hopeless. Giving me all of the above is the least they could do!!!!!

Business Response
Ms. ******* did contract us for relocation services. We did pick up her goods and place them into storage, with subsequent delivery to Colorado. During the storage process we had a mishap with one of her storage vaults from our forklift. Prior to her request for shipping it to Colorado, I called her and advised her of the accident in the warehouse and the damage caused to her personal possessions. I also advised her we would handle her claim in an expeditous manner for a quick resolution.

Since her delivery, we've been in constant contact with Ms. *******. We did need to initiate subsequent deliveries of her goods, because this was again related to the intial accident in the warehouse. To show good faith, we offered her a substantial reduction on her storage charges due to the mishap, and this reduction is over and above any claims settlements. This refund is being processed back to her credit card. We continue to try and do the right thing for her.

Her claim is in the settlement phase and her daughter has requested all communications proceed through her. This has caused Ms. ******* to feel we've stopped communicating with her and nothing is proceeding, when in reality, we are moving forward with full settlement. All items damaged beyond repair will be replaced and all items repairable will be repaired.

It appears by the complaint Ms. ******* prefers to have all moving costs refunded and a check written to her for the full valuation coverage amount. Unfortunately the settlement process does not work that way. But it does allow for repairs and replacement pieces, which we are in ther process of settling. In the end, we do hope Ms. ******* comes to understand the efforts we're putting forth and is happy with the final settlement of her issues.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Since they did not deliver half of my goods, I do not see why they should be paid for delivery that did not occur. It will be 3 months since I started filing claims forms to United for lost and damaged goods. At this time I can not even get the adjuster, ***** ******* to call me back or, even attempt to settle my claim. How long must this go on.? I still have my damaged goods sitting on my front porch as a reminder of this nightmare. What can I do to resolve this matter?

Final Business Response
Thank you for forwarding this information. If ******* ******* has requested a refund of two-thirds of her invoice for relocation, I am not in receipt of it. This type of refund is not a part of any policy. Her move was covered with valuation coverage and she is working directly with United Van Lines toward the full settlement of her claimed items. To my knowledge, they have extended a settlement offer, but I am not aware of whether they've reached a final settlement in that process. We hope she can obtain final settlement with this process soon.
Thank you.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.